Online Classes
By Costa and 2 others3 authors73 articles
- What should customers expect when booking and joining a Zoom class?This guide walks you through the customer journey for online classes, from booking a class on the Customer Site or app to joining the Zoom meeting.
- How do customers register for Zoom classes?This guide explains how customers register for online classes and where they can find the Zoom link, including recurring reservations and MoveGB bookings.
- How to stop customers from joining Zoom classes via an old linkThis guide explains how to stop customers joining online classes through your old public Zoom link by disabling the Personal Meeting ID setting in Zoom.
- What happens if a customer books a Zoom class via MoveGB?This guide explains what happens when a customer books an online class through MoveGB, and how they receive and use the Zoom link to join the class.
- How do customers join a Zoom video meeting?This guide explains how customers join a Zoom meeting for an online class, where they find their join link, and whether they need a Zoom account.
- Adding forms and waivers for online classesThis guide explains your options for adding forms and waivers to online classes, whether you need to exclude, edit, or create new documents for them.
- Each of my instructors has their own Zoom account, how can I link them all?This guide explains why separate personal Zoom accounts cannot be linked together, and how to manage multiple instructors running your online classes.
- Can customers unregister from a Zoom class?This guide explains how customers unregister from an online class, what happens to their join link, and how registration timelines control cancellations.
- Can I send someone a Zoom link if they haven't registered for class?This guide explains how to share a class's public link with someone who hasn't registered for an online class, and what to keep in mind when you do.
- Can I schedule more than one Zoom meeting at the same time?This guide explains how to stream more than one online class at the same time by creating a Zoom user and online venue for each instructor.
- What happens to a Zoom meeting if I edit or cancel class in TeamUp?This guide explains what happens to the linked Zoom meeting when you edit or cancel an online class in your dashboard.
- How to create Zoom meetings for multiple instructorsThis guide explains the two ways to set up Zoom for multiple instructors, whether they share one Zoom user or each have their own online venue.
- Can I send customers a reminder email with the Zoom link before a class or appointment?This guide explains how to set up an automated pre-class email that includes the join link for an online class or appointment, using a placeholder.
- How to create a schedule for pre-recorded videosThis guide explains how to put pre-recorded sessions on your schedule by setting up classes and sharing the video link with your customers.
- Zoom: Why are my customers joining the waiting room?
- How to update global Zoom settings and what to look out for
- Zoom quick start guide
- Why are some of my online classes not showing in Zoom?
- How to use the same Join URL in TeamUp for every meeting in Zoom
- What will happen if I already have my classes scheduled in Zoom when I integrate with TeamUp?
- 🎥 An overview of the Zoom integration with TeamUp (w/ VIDEO)
- Using Zoom with TeamUp for online/video classes
- Transitioning to the Zoom integration
- Zoom meeting passwords for your online classesThis guide explains how Zoom meeting passwords work with your online classes, including when you need to add a passcode to a single video link.
- How do I start a Zoom meeting?This guide shows you and your instructors how to start a Zoom meeting for an online class from your dashboard, and explains how attendance is recorded.
- Your service fees & billing FAQ'sThis guide answers common questions about your monthly subscription fees and billing, including how fees are calculated, where to find your history and receipts, how to update your payment details,…
- How to add the TeamUp web app to your mobile or iPad home screenThis guide shows you how to add the web app to your home screen on an iPhone, an Android phone or tablet, or an iPad, so you can open your…
- Do I need to create a meeting in Zoom for each class?
- What do the customer profile icons represent? - mobile version
- Will my customers receive a receipt after making a purchaseThe guide looks into how TeamUp handles receipts for customer purchases, specifically whether customers get one automatically and how businesses can access them
- How are subscription fees calculated?This guide explains how your monthly TeamUp subscription fees are worked out, where to see your current tier and upcoming charge, how “active customers” are counted, and how to view…
- When opening a .CSV file all data appears in one column
- My calendar only shows events for the next 26 weeksThis guide looks into why the calendar only populates classes 26 weeks into the future, and how this can be changed
- How does GoCardless keep your payment details safe?
- Are my customers' payment details safe?
- How do I add another business account?
- How do I stop customers from being able to buy a membership?
- How to edit your business name
- How to leave product feedbackThis guide explains how to submit a feature request, see what's released, in progress, or under consideration, and vote on other ideas.
- Can I send customers a recording after a class?
- How to refer another business to TeamUpLearn where to find your TeamUp referral link, how to share it, what you and the business you refer receive, and how to track your referrals and rewards.
- Which languages does TeamUp support?
- How to email customers on hold
- FAQ: How can I generate my service code?This guide explains what a service code is, what it can be used for, and how to generate one when requested by the support team.
- How can I add Google Drive images to a TeamUp notification?
- How to generate a QR code for your TeamUp Customer Site
- Why was my customer removed from class?
- How can I change a customer's email address?
- Why doesn't TeamUp work on my browser?This guide explains how to troubleshoot common browser issues that may prevent TeamUp from loading or working correctly, including steps to test in incognito mode, clear cache and cookies, disable…
- How can I contact support?Contact support. Book a call. Schedule a meeting. Chat with an agent. Emergency Support. Ask AI a question.
- Where can I see my Community Happiness reviews?
- Do memberships prorate automatically?
- How to transfer a membership from one customer to another
- Reactivate an expired recurring membership
- FAQ: Does TeamUp have a business app?The TeamUp app not working for the business side of things? Find out why here.
- FAQ: Including customer pronouns in their profile
- How to bypass the cookies error on the TeamUp widget (Safari)
- I can't customise my notifications, how do I enable this?
- Best practices when raising an issue with supportInformation to include when raising a question or issue to support.
- How can I bulk-delete customers?
- Managing On Demand Content filtersThis guide explains how to add, rename, delete, and reorder filters for your On Demand Content, helping customers search and discover videos within a Collection.
- Reports - Content ViewsThis guide explains how to use the Content Views report to see which customers viewed your On Demand Content, when, and how to filter, group, and download the data.
- How can customers access my On Demand Content?This guide explains how customers can find and access your On Demand Content from the Customer Site and the TeamUp Member Booking App.
- Where can I host my videos for On Demand Content?This guide explains where to host your videos for On Demand Content and what to consider when choosing a hosting platform.
- An Overview of On Demand ContentThis guide provides an overview of On Demand Content, what it is, how to get started, and what the experience looks like for your customers.
- Managing Collections for On Demand ContentThis guide explains how to add, edit, delete, and reorder Collections for your On Demand Content, and how to manage which content items belong to each Collection.
- What membership types allow access to On Demand Content?This guide explains which membership types can be used to grant access to On Demand Content and how to link them to your Collections.
- Managing your On Demand Content on TeamUpThis guide looks into how you can add new on-demand content to your TeamUp account, and how to edit/delete existing content items