In order for us to help you as quickly as possible we typically require some initial information from you to help us troubleshoot.
Please include as much of the below info as possible when submitting a query so we can help you promptly.
A clear description of the issue
Steps to reproduce the issue
Customer/s name and email address (if applicable)
Class name/date/time (if applicable)
Membership name (if applicable)
Screenshots/video recordings of any on screen messages/errors you or your customer are seeing
URL of page the problem exists on
Any troubleshooting steps performed before raising
Name of the business or location you're messaging from (if you are linked to more than one TeamUp account)
For any network issues i.e. slow page load times or on screen issues, please include the .har file. This can be done from Chrome Browser >> View >> Developer Tools >> Network tab >> refresh the page you’re on and complete intended action >> click to download .har file.
API responses (if applicable)
Send the full request and response from the API
Any other information to help us troubleshoot
💡 Providing as much information as possible in your initial query will save any back and forths and delays.
If in doubt just reach out - we're always here to help!