📝 Overview
Once your On Demand Content library is set up, customers can access it from the Customer Site in their browser, or through the TeamUp Member Booking App.
🗝️ Access on the Customer Site
Customers will see an On Demand section in the main menu on the Customer Site, alongside their other account areas.
To share a direct link to the On Demand section with your customers, head to On Demand ➜ click the preview link. This opens the On Demand page on your Customer Site.
Then, copy the URL from the browser, you can share this URL with your customers.
📱 Access on the Member Booking App
Customers can also access your On Demand Content from the TeamUp Member Booking App. The On Demand button in the app gives them access to your content library.
💡 For more on the TeamUp Member Booking App, see the dedicated guide here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can customers filter the content?
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Click the arrow to see the answer
Yes. Customers can use the filters at the top of each Collection to narrow down what they see. For more on how to set up these filters, see the dedicated guide here.
Can all customers play any video in the On Demand section?
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Click the arrow to see the answer
All customers can see the On Demand section, but they will only be able to play a video if they have a valid membership that grants access to that Collection. If they click a video they do not have access to, they will be prompted to purchase a membership to play it.
Is there a volume control inside the video player?
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Click the arrow to see the answer
Yes. The video player has its own volume control. If you cannot hear sound, also check that your device's volume is turned up and not muted, and that your browser's audio settings are not blocking playback.