FAQ
By Angel and 2 others3 authors36 articles
- Your service fees & billing FAQ'sThis guide answers common questions about your monthly subscription fees and billing, including how fees are calculated, where to find your history and receipts, how to update your payment details,…
- How to add the TeamUp web app to your mobile or iPad home screenThis guide shows you how to add the web app to your home screen on an iPhone, an Android phone or tablet, or an iPad, so you can open your…
- Do I need to create a meeting in Zoom for each class?
- What do the customer profile icons represent? - mobile version
- Will my customers receive a receipt after making a purchaseThe guide looks into how TeamUp handles receipts for customer purchases, specifically whether customers get one automatically and how businesses can access them
- How are subscription fees calculated?This guide explains how your monthly TeamUp subscription fees are worked out, where to see your current tier and upcoming charge, how “active customers” are counted, and how to view…
- When opening a .CSV file all data appears in one column
- My calendar only shows events for the next 26 weeksThis guide looks into why the calendar only populates classes 26 weeks into the future, and how this can be changed
- How does GoCardless keep your payment details safe?
- Are my customers' payment details safe?
- Does TeamUp integrate with any accounting software i.e. Quickbooks, Xero, Sage?
- How do I add another business account?
- How do I stop customers from being able to buy a membership?
- How to edit your business name
- How to leave product feedback
- Can I send customers a recording after a class?
- How to share your TeamUp referral code with another business
- Which languages does TeamUp support?
- How to email customers on hold
- FAQ: How can I generate my service code?This guide explains what a service code is, what it can be used for, and how to generate one when requested by the support team.
- How can I add Google Drive images to a TeamUp notification?
- How to generate a QR code for your TeamUp Customer Site
- Why was my customer removed from class?
- How can I change a customer's email address?
- Why doesn't TeamUp work on my browser?This guide explains how to troubleshoot common browser issues that may prevent TeamUp from loading or working correctly, including steps to test in incognito mode, clear cache and cookies, disable…
- How can I contact support?Contact support. Book a call. Schedule a meeting. Chat with an agent. Emergency Support. Ask AI a question.
- Where can I see my Community Happiness reviews?
- Do memberships prorate automatically?
- How to transfer a membership from one customer to another
- Reactivate an expired recurring membership
- FAQ: Does TeamUp have a business app?The TeamUp app not working for the business side of things? Find out why here.
- FAQ: Including customer pronouns in their profile
- How to bypass the cookies error on the TeamUp widget (Safari)
- I can't customise my notifications, how do I enable this?
- Best practices when raising an issue with supportInformation to include when raising a question or issue to support.
- How can I bulk-delete customers?