š Overview
Customers can book online classes just like any regular class, from the Customer Site or the customer booking app.
When they register, they'll get a confirmation email with a link to the Zoom meeting, and they'll also be able to view this link from the class details on the Customer Site or the app.
š” To learn more about how customers join the Zoom meeting once they've registered, see the guide here.
š Recurring reservations
If a customer has a recurring reservation for an online class, they won't receive the class confirmation email. They'll still be able to access the Zoom link from the Customer Site or the customer booking app, and from their pre-class reminder email if you've got pre-class notifications set up.
š” For more information, please check our relevant guides below:
š¤ Bookings via MoveGB
If you've integrated your account with MoveGB, customers who book through MoveGB will get the Zoom link in the confirmation email they receive from your account.
š” To learn more about how MoveGB customers book and join online classes, see the guide here.
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Where can customers find the Zoom link after booking?
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Click the arrow to see the answer
Customers can find the link in their confirmation email, and in the class details on the Customer Site or the customer booking app. Customers with a recurring reservation can use the Customer Site or app, or their pre-class reminder email if you have that notification set up.
This is covered in more detail in our guide here.
Why didn't a customer receive a confirmation email with the Zoom link?
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Click the arrow to see the answer
If the customer has a recurring reservation for the class, the confirmation email isn't sent; they can access the Zoom link from the Customer Site or the app instead. It's also worth asking the customer to check their junk or spam folder, in case the email was delivered there.
To help emails reach their inbox, customers can follow our whitelisting guide here.