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How to transfer a membership from one customer to another
How to transfer a membership from one customer to another
Angel Horowitz avatar
Written by Angel Horowitz
Updated over a week ago

To transfer a membership from one customer to another. You will want to cancel the membership under the incorrect customer, and then re-add it under the correct customer.
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To cancel the membership: Go to the Incorrect customer's profile >> Memberships tab >> Click on their membership >> Cancel >> Choose 'Specific date' and set it to the same as the purchase date >> Cancel.

See our guide on cancelling members on behalf of a customer here: πŸ”—Canceling a membership on behalf of your customer

For recurring memberships

Head to Customers >> Click desired customer profile >> Memberships tab >> Add Membership >> Select >> Change the first payment to 0* >> Choose the payment method >> Purchase.


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*This will prevent them from paying twice since they already paid for the membership under the wrong account


Future payments will then continue under the new membership.

For packs and/or prepaid memberships

Head to Customers >> Click desired customer profile >> Memberships tab >> Add Membership >> Select >> Change the payment to 0* >> Choose the payment method >> Purchase.
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*This will prevent them from paying twice since they already paid for the membership under the wrong account.
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The membership will now be under the correct customer
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