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How to stop customers from joining Zoom classes via an old link

This guide explains how to stop customers joining online classes through your old public Zoom link by disabling the Personal Meeting ID setting in Zoom.

Written by Costa Bontioti

📝 Overview

If you were using Zoom before you integrated it with your account, it's possible some of your customers might still have your old public link, which will still allow them to join classes.
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If you don't want customers to use the old link, you can update the Personal Meeting ID (PMI) settings in Zoom so that a unique public link is created for each class instead.
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🔗 How class public links work

Each class has its own public link, which only you can see from the class's page in your dashboard, as shown below. You can use this link to invite anyone to join the class, even if they haven't registered.
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💡 To learn more about inviting unregistered customers to a class with the public link, see the guide here.


⚙️ Updating your Zoom settings

To stop the old link from working for new classes, log into your Zoom account, head to your personal meeting settings, and disable the setting "Use Personal Meeting ID (PMI) when scheduling a meeting", as seen below.

Once done, a different public URL will be created for each class.

⚠️ This change won't apply to any Zoom meetings that have already been created; those meetings will keep their existing link.

💡 For more information on your global Zoom settings, see the guide here.


❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions

Will disabling the PMI setting affect classes that are already scheduled?

Click the arrow to see the answer

The change only applies to Zoom meetings created after you update the setting. Any meetings that already existed will keep their current link, so customers with the old link may still be able to join those specific meetings.

Can customers see the class public link?

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No. Only you can see the public link from the class's page in your dashboard. Registered customers use their own join links instead, which they can access from their confirmation email or the class details on the Customer Site or app.

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