📝 Overview
This guide explains how to manage Collections for your On Demand Content.
Collections are the link between your memberships and your content. Every content item must belong to a Collection, and all items within a Collection are accessible to the same set of memberships. This gives you full control over who can access which content.
A few key things to know about Collections:
If you want all customers with a qualifying membership to access all of your content, one Collection is all you need.
For tiered access, for example, Standard and Premium content — use separate Collections, each with different memberships assigned.
A content item can only belong to one Collection at a time.
💡 Collections can be created when adding a new content item, or directly from On Demand ➜ Content ➜ click 'New Collection'.
🛠️ Setup
Add, edit, delete, and reorder Collections from On Demand ➜ Content. The steps below cover each action.
Click the arrow to learn more about managing Collections
Click the arrow to learn more about managing Collections
Add a Collection
Head to On Demand ➜ Content ➜ click 'New Collection'.
Enter a name, description, and thumbnail image for the Collection, then select which memberships grant access to its content.
Click 'Create Collection' to save. You'll then be prompted to add content items to the Collection.
💡 To save the Collection without adding content yet, click 'Create Collection' and close or navigate away. The Collection will be saved and you can add content to it later.
Edit a Collection
To edit a Collection, head to the Content tab, click the dots next to the Collection and select 'Edit Collection', or click the Collection name directly.
From here you can update the name, description, thumbnail, and memberships. Only recurring memberships and prepaid plans can be linked to a Collection — Packs cannot be used with On Demand Content.
Add content to an existing Collection
Head to On Demand ➜ Content, click the Collection name, then click 'Add Content'. From the next step, you can create a new content item for that Collection.
Delete a Collection
To delete a Collection, click the dots next to it and select 'Delete Collection'.
You'll be prompted to select a replacement Collection for any content items currently linked to the one being deleted. Once selected, click 'Delete' to confirm, or 'Nevermind' to cancel.
⛔️ It is not currently possible to delete the last remaining Collection on an account.
Change the order
To change the order in which Collections appear on the Customer Site, drag and drop them into the desired position.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
When would I need more than one Collection?
Click the arrow to see the answer
Click the arrow to see the answer
Multiple Collections are useful when you want to offer tiered access. For example, if some customers should only access basic content while others can access a premium library, create two separate Collections and assign different memberships to each.
Can a content item be in more than one Collection?
Click the arrow to see the answer
Click the arrow to see the answer
No. Each content item can only belong to one Collection at a time. If you want the same content accessible to multiple groups of customers, include all the relevant memberships within the same Collection.
Which membership types can be linked to a Collection?
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Click the arrow to see the answer
Only recurring memberships and prepaid plans can be linked to Collections. Packs cannot be used with On Demand Content. For more details, see the guide here.