TeamUp Help Center
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For Members, Athletes and Customers
Managing Your Class Bookings
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The Member Booking App
Getting Started
Memberships
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Referring Friends and Family
Integrations with TeamUp
Zapier
Kisi
BoxMate
Google Analytics
MailChimp
The TeamUp API
ClassPass
OpenActive
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Switching to Teamup
Video Tutorials
Online Classes
How do my customers book classes/join Zoom meetings?
Managing your online classes
Setting up your online classes with Zoom
Online courses
How to start your Zoom classes
FAQ
On Demand Content
FAQs
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TeamUp Help Center
For Members, Athletes and Customers
For Business Owners
The Dashboard
The Calendar
Events
Events - Classes
Events - Appointments
Registration Settings for Classes/Appointments
Events - Courses
Forms & Documents
Fields
Reporting
Customer Management
Settings
Customer Referrals
Communications - Email and SMS Notifications
Managing Pricing, Memberships and Plans
Managing Payments and Billing
Staff
Discount Codes
The Store/Shop
To-dos
Data
Customer Experience
Kiosk
FAQ
Pay Rates
Community Happiness (reputation management)
For Members, Athletes and Customers
Managing Your Class Bookings
Account Settings
The Member Booking App
Getting Started
Memberships
Courses
Referring Friends and Family
Integrations with TeamUp
Zapier
Kisi
BoxMate
Google Analytics
MailChimp
The TeamUp API
ClassPass
OpenActive
Gympass
Switching to Teamup
Video Tutorials
Online Classes
How do my customers book classes/join Zoom meetings?
Managing your online classes
Setting up your online classes with Zoom
Online courses
How to start your Zoom classes
FAQ
On Demand Content
FAQs
For Members, Athletes and Customers
Extensive knowledge base to help you with self-service support
Can I delete old saved payment details
What is the On Demand section for?
Managing Your Class Bookings
How to unregister from a class
Export your upcoming registrations to your calendar (iCal, Google & Outlook)
Reserve a class time slot
Registering for a class
Edit or cancel a class reservation
Book an appointment
See more
Account Settings
How can I set up and manage an account for a child or partner or any other family member
How to Reset your Password
Setting up SMS notifications
How can I see when I'm next going to be billed and how much?
Controlling which notifications you receive
Update your marketing preferences
How to update your profile - email/password/contact information and more
How to resubscribe to notifications
Will I get a receipt for my purchase?
See more
The Member Booking App
🎥 An overview of the member booking app (w/ VIDEO)
App - Profile
App - Attendances
App - The Menu
App - Schedule
App - Family management
How to sign up if you don't have an account already
Waitlist push notifications
See more
Getting Started
I need to create a TeamUp account at my new gym
Add the TeamUp notification email address to your whitelist
Completing Waivers, Questions and Contact Information
Sign up, sign in, and access your classes
Memberships
How to check the remaining uses on your membership or class pack
How to change payment details for your membership
Adding a payment method to your membership
How to renew your membership
How to upgrade or downgrade your membership
I have multiple memberships valid to use for the same event
How to cancel your monthly membership
Purchasing a membership
See more
Courses
How do I unregister from a course?
Managing make-up sessions
Registering for a single session of a course
Registering for a course starting in the future
Registering for a course that has already started
See more
Referring Friends and Family
How to sign up using a referral code
Viewing your referral code