For Members, Athletes and Customers
By Angel and 1 other2 authors37 articles
- Add the TeamUp notification email address to your whitelistThis guide explains how to stop notification emails landing in your junk or spam folder by adding the sender address to your email provider's safe senders list.
- Completing Waivers, Questions and Contact InformationThis guide shows you how to complete any waivers, questions and contact information a business requires when you register for an event or make a purchase.
- Sign up, Sign in, and Access your ClassesThis guide outlines how users who have registered with a business which uses TeamUp can log in and access their accounts to book sessions
- Connecting your customer account to a new businessThis guide looks into how you can register as a customer with a new business using your existing TeamUp account
- Setting up and managing an account for a family memberIn this guide we look into how you can set up and manage multiple accounts for your child, partner, or other family members, that you wish to book into classes…
- How to reset your passwordThis guide explains how you can reset your TeamUp password if you’ve forgotten it or can’t log in.
- What is the On Demand section for?This guide explains what the On Demand section is, how to navigate it, and how to watch the content you have access to as a customer.
- Setting up SMS notificationsThis guide walks you through enabling SMS notifications on your account so you can receive text updates from your business, and how to change or remove your phone number.
- Update your marketing preferencesThis guide explains what your marketing preference is and shows you how to update your opt-in or opt-out choice for marketing messages at any time.
- How to unsubscribe/resubscribe to email notificationsThis guide explains how to stop receiving email notifications, either by turning off specific types or unsubscribing from all emails, and how to start receiving them again.
- Controlling which notifications you receiveThis guide explains how to choose which notifications you receive from the business you attend, by email and SMS, and which types you can control.
- How can I see when I'm next going to be billed and how much?
- How to Update Your Profile Information
- Will I get a receipt for my purchase?
- How to get SupportThis guide clearly explains what TeamUp Support can help you with, and when you’ll need to contact the business you attend classes directly, so you can get the right help…
- How to delete your account with a gym or studioThis guide explains how customers can cancel, close, delete, or be removed from their account with a gym or studio that uses TeamUp.
- App - AttendancesThis guide shows you how to view your attendances and registrations in both the existing Member Booking App and the new Member Booking App.
- App - The MenuThis guide shows you how to access the menu in your app, and explores the different options available to you.
- App - Family managementThis guide explores how family management works in both the existing TeamUp Member App and the new TeamUp Member Booking App.
- 🎥 An overview of the member booking app (w/ VIDEO)
- App - Profile
- Waitlist push notifications
- How to sign up if you don't have an account alreadyThis guide looks into how customers who don't have a TeamUp account can register with a business which uses TeamUp for their online registrations and Event Bookings
- App - ScheduleThis guide shows you how to view the schedule, and register for a class or course session in both the existing Member Booking App and the new Member Booking App.
- FAQ: Why am I seeing "class reservations are not supported error"?
- Introducing the New TeamUp Member Booking AppCheck out the exciting new features of our updated mobile app, designed to give your customers a smoother, more intuitive in-app experience.
- How to renew your membershipThis guide looks at how you can renew your membership, and how this is different from purchasing a new membership
- How to upgrade or downgrade your membershipThis guide shows you how to upgrade or downgrade your monthly membership from your account, and explains when each change takes effect.
- How to cancel your monthly membershipThis guide shows you how to cancel your monthly membership from the web version of your account, and explains what happens with recurring memberships, prepaid memberships, and commitment periods.
- How to sign up using a referral codeThis guide explains how to enter a referral code when you sign up for a business, and what to do if you forgot to add it during sign-up.
- Viewing your referral codeThis guide explains where to view and share your referral code or link on the website and in the app, and how you'll be notified when someone uses it.