📝 Overview
Each time a payment is confirmed, you'll receive a receipt by email with a PDF copy attached. You can also look back over your past payments and receipts in your account whenever you need them.
This guide shows you what to expect from your receipt emails, and where to find your receipts on the web and in the Member Booking App.
📧 Receiving Your Receipt by Email
Your receipt is emailed to you, as a PDF attachment, once your payment has been confirmed. Online payments are confirmed once your payment provider has verified them. The email will look similar to the example below, although the wording may vary from business to business.
💡 If you paid by cash or another offline method, your receipt is sent once the business confirms your payment.
🖥️ Viewing Your Receipts on the Web
Your full payment history is kept in your account on the business's Customer Site. Go to My Account ➜ Payments to see your past payments and open their receipts.
Receipts for a Single Membership
To see the payments for just one membership, click Details next to it under Your Memberships on the Memberships page, or under My Account ➜ Memberships. The Payment history card lists each payment with its status, and every paid payment includes a link to its receipt.
🔔 New Membership Details Page
Each membership now has its own details page, with a Payment history card showing your past payments, any refunds and links to your receipts.
Learn more about the Memberships page here.
📱 Viewing Your Receipts in the Member Booking App
If you book through the Member Booking App, you can check your payment history and receipts without opening a browser. Tap My Account ➜ Payments.
🔔 Receipts Now in the App
Your payment history and receipts are now available in the Member Booking App, as well as on the web.
Find out more about the app here.
⚙️ Managing Your Receipt Emails
You can choose whether receipts are emailed to you. Go to My Account ➜ Notifications and switch Receipts for purchases on or off.
To learn more about choosing which notifications you receive, see the guide here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
What should I do if my receipt hasn't arrived?
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Click the arrow to see the answer
Start by checking your spam or junk folder, and make sure Receipts for purchases is switched on under My Account ➜ Notifications. If you paid by cash or another offline method, your receipt is only sent once the business has confirmed your payment.
You can also find receipts for your paid payments under My Account ➜ Payments. If something still doesn't look right, contact the business through My Account ➜ Contact.
What should I do if the receipt link in my email doesn't open?
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Click the arrow to see the answer
You need to be logged in to your account to open a receipt link.
Log in to the business's Customer Site first, then open the link from your email again.
Can I see receipts for a family member's purchases?
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Click the arrow to see the answer
Yes. If you manage a family account in the Member Booking App, tap My Account and use the drop-down menu at the top of the screen to choose the family member, then open Payments to see their payment history and receipts.
To learn more about managing a family in the app, see the guide here.
Why might the amount on my receipt differ from the price I saw?
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Click the arrow to see the answer
Some businesses display their prices without taxes and fees.
In that case, the full amount charged, including taxes and fees, is shown at checkout and on your receipt.
Who can I ask about a payment on my receipt?
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Click the arrow to see the answer
The business you book with manages your payments, so they're the best people to help with questions about an amount, a refund or a missing payment. Contact them through My Account ➜ Contact.
If you're using the app and can't see their contact details, log in to the Customer Site on the web instead.