Email notifications sent from the platform can occasionally end up in your junk or spam folder. Notifications are typically sent from an address such as [email protected], although the exact sender address may vary.
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To make sure these emails reach your inbox, you can add the sender address to your email provider's list of trusted senders. This process is often called whitelisting. The sections below cover some of the most common email providers.
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For Outlook.com and Hotmail accounts, sign in to your account at Outlook.com and follow the steps below.

Add the address to your contacts

Add the sender address (for example, [email protected]) to your Outlook.com contacts. Outlook will usually deliver email from addresses that are in your contacts.

Add the address to your safe senders list

In your account's junk email settings, add the sender address to your list of safe senders. Emails from safe senders are delivered to your inbox instead of your junk folder.

Mark messages as not junk

If a notification has already landed in your junk folder, open the folder, select the message and mark it as not junk. This helps Outlook deliver future messages from the same sender to your inbox.

Sign in to your account at Gmail.com and follow the steps below.

Add the address to your contacts

Add the sender address (for example, [email protected]) to your Google Contacts. Google will usually deliver email from addresses that are in your contacts.

Mark messages as not spam

If Gmail has marked a notification as spam, tell Gmail the email is not spam: open the Spam folder ➜ select the message ➜ click Not spam.

Sign in to your account at Yahoo Mail and follow the steps below.

Add the address to your contacts

Add the sender address (for example, [email protected]) to your Yahoo Mail contacts. Yahoo will usually deliver email from addresses that are in your contacts.

Mark messages as not spam

If a notification has landed in your spam folder, open the folder ➜ select the message ➜ mark it as Not spam.

To make sure email is delivered to your AOL inbox, add the sender address to your AOL contacts.

Add the address to your contacts

Add the sender address (for example, [email protected]) to your AOL address book. AOL delivers email from addresses in your address book to your inbox.

Find answers to common questions or additional details that may not be covered in the main instructions.