š Overview
If you would like to upgrade or downgrade your monthly membership, you can do this yourself from the web version of your account.
This guide shows you how to view and select the upgrade or downgrade options available for your monthly membership. It also explains when each change takes effect so you know what to expect on your next bill.
š ļø How to Upgrade or Downgrade Your Membership
To view any upgrade or downgrade options, head to My Account ā Memberships ā Details.
On your membership detail page, you will see the options for upgrading and downgrading your membership.
After selecting Upgrade or Downgrade, you will be redirected to a final payment page. The timing of when your change takes effect depends on whether you are upgrading or downgrading:
Upgrades start immediately, and you will be credited with any overpayment from your previous bill.
āDowngrades start at the end of your current billing cycle.
ā ļø Timing your downgrade
If your membership is paid through GoCardless, action your downgrade at least 8 days before your next bill date. GoCardless starts processing payments ahead of the billing date, so leaving it later means your next payment may already be in progress at the old price.
If your membership is paid through Stripe, you can downgrade up to the day before your next bill date, as there is no pre-processing period on Stripe payments.
š” Your existing membership is cancelled for you as part of this process, so there is no need to cancel it separately.