📝 Overview
To cancel your monthly membership, you will need to log in to the web version of your account. You can do this on a laptop, desktop, iPad, or mobile browser by going to the customer site URL for the business you are a member of.
This guide walks you through cancelling your monthly membership from your account. It also explains what to expect if your membership has a commitment period, and what to do if you hold a prepaid membership or pack.
🛠️ How to Cancel Your Membership
Once you are logged in to the web version of your account, you can cancel your membership in a few clicks.
Select My Account ➜ Details next to the membership you would like to cancel ➜ Cancel Membership.
On that membership detail page, you will see the option to Cancel Membership.
💡 It is only possible to cancel recurring memberships this way. If you have a prepaid membership or a pack, where you paid for your membership in full, please contact your gym, studio, or facility.
You will then land on a final confirmation screen, which shows the date your membership remains valid until, depending on the terms set up by the business.
⚠️ Important! If you agreed to a commitment period, your membership will not end until the minimum term has been reached.
💡 Questions About Your Membership
It is best to reach out directly to the business if you have any questions about your membership, as they have the final say on any changes. You can find the business contact details under My Account ➜ Contact.
