Before you start creating a new Rental, you'll want to make sure you lay the groundwork and that you have everything you need in order to set it up correctly.

This includes setting up your Venues, Rooms, and Schedules, all of which will need to be ready when setting up your Rentals.

Enter a Name for your Rental (e.g. Tennis Court Booking, Sauna Pod, Studio Hire), and set the Duration for each Rental slot (e.g. 30, 60, or 90 minutes).

Here, you can decide how you want availability to appear to customers.

You can select how often slots for your Rental start (e.g. every 15, 30, 60 minutes) regardless of the duration of your Rentals, and this will determine the number of available slots which will be visible to your customers when booking their rental.

For example, if you create a Rental type which lasts 60 minutes, and set your slots to start every 10 minutes, when a customer goes to book their Rental and choose the start time, they'll see a very wide range of options since there's 6 start-times every hour.

Alternatively, if you set the slots to start every hour (or however long your Rental is), customers will see less options for when they can start their Rental, but this ensure you have more control over the when customers are able to start their Rentals, and also ensures there's less chances of unnecessarily unused time at the end of the day.

You can also leave this set to "Auto" and the system will set up your slot start times without you having to do so manually.

Now you can add an image for your Rentals, which will be displayed on the customer site when customers book their Rental.

You can also add a description to accompany your Rental, and provide any information necessary.

You can set the status of your Rental by choosing between Active and Archived.

If you set your Rental to Active, it will be visible on your customer site for customers to book, whereas if you set it to be Archived, it will be removed from your customer site so that customers can't book new Rentals, but you can access archived Rentals later and set them to Active again.

The registration timelines for Rentals work exactly the same way they do for classes and appointments too.

Here, you can choose who can see this Rental on the customer site.
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Click on Save to save the information you added and close this section so that you can move on to Memberships & Pricing.

The drop-ins option allows you to make Rentals available for a fixed cost without having to purchase a membership.

The Membership section allows you to select which memberships include access to this Rental.

You can tick these memberships here, and then go to each membership individually so that you can edit their Usage Limits and set the number of Rentals customers are allowed in any timeframe (e.g. 2 Rental bookings a month).

Under Venues, click on Add Venue to select which venue your Rental will be taking place in.

Once you select your Venue, you can select the Schedule you'd like to apply for this Rental which will determine the days of the week and times this Rental will be available.

And now you can select which Room this Rental will be taking place in.

Rentals are ideal for any scenario where you want to customers to be able to book a space rather than an instructor‑led session. Common examples include:

If customers need a time and a space without a specific instructor, Rentals is the way to go.

Classes, appointments, and Courses are all events which require an instructor to be present, or are able to be booked based on the instructors availability (appointments).

Rentals are bookings for spaces only, there’s no instructor attached. Customers reserve a spot or a space (room, court, etc.) for a chosen time slot, and you manage availability via venue/room schedules instead of staff calendars and/or availability.

Rentals are fully integrated with your existing payment options. You can set a drop‑in price so customers pay per Rental, and you can also allow membership use so eligible plans can be used to create Rental bookings.

As with other event types, you control which memberships can be used for each Rental.

Yes. Rental availability is managed in the Venue Availability section where you can manage the availability for all Rooms within that venue.

You can create new availability schedules for each room, and also manage existing availability schedules as well. These work exactly the same way as availability schedules work for instructors too. (see here)

This lets you, for example, offer all courts on weekdays but only certain courts at weekends, or extend hours for a particular season.

It also allows you to create overrides if you don't want to change the schedule, but want to remove customers ability to book a Rental on specific days. (e.g. it may be a holiday, you might have a private event, or you may simply be closed for the day)

If you know your business is going to be closed you can mark your business as closed and cancel all classes during a specific period by following the steps in our guide here.

If however you specifically want to stop customers from booking Rentals, or if a Room is going to be unavailable, you can block time across all rooms and availability schedules for that room by going to Settings ➔ Venue/Rooms ➔ Options ➔ Manage Availability ➔ Block Time.

You can click on the dates you'd like to block time for, and enter the times you'd like to bock availability for, or select to block the entire day.

You can also use the same option to "Unblock" blocked time as well, by going to the "Block Time" section, selecting the blocked dates, and then selecting the Remove Blocks for Selected Dates option.

Yes, you can customize the term "venue" or "room" to fit your offerings, such as "court", "sauna", "studio", etc. First, navigate to Settings ➔ Terminology

From there, select "edit" on the ride side of the term that you want to modify.

Although the Rentals feature is designed to only allow you to create Rentals for Rooms or Spots (e.g. a swimming lane or a therapy bed without specifying which one in the Room), and isn't meant to allow customers to book Rentals for specific spots (e.g. Lane 2, Bed 3, etc.), you can set your Rental up to offer specific spots, by setting each spot up as an individual Room, and creating an Availability Schedule per Room.

Now when customers book their Rental, they'll see each option under the Rooms drop-down.

Because each Rental offering is configured as its own Room, any terminology changes you make will apply to all Rentals. If you plan to offer multiple types of Rentals, it’s best to update the Room terminology to something more general, such as “option” or “offering”, rather than something specific like “Ice Bath,” “Lane,” or “Treadmill.”

This ensures the terminology remains appropriate across different Rental types (for example, if you offer both Ice Bath and Sauna Rentals), since all Rentals will use the same label in place of “Room.”

Rentals take place in Rooms and require their own Availability Schedule, whereas Classes take place in Venues (not Rooms), and don't require an Availability Schedule.

Because Classes don't work on an Availability Schedule, they can't synchronise with your Rentals, so in order to avoid any schedule clashing, please ensure that the Availability Schedule for your Rentals is set to not have any availability at the times when Classes take place in the Room you're making available for booking in your Rentals.