Usability allows you to set how many classes and/or courses are available for a particular membership, and over what time frame they can be used.

If you've already created your membership and are looking to edit usability head to Memberships >> click desired membership >> click 'Edit' beside the Usability section.

We'll run through some examples below to help explain some of the different use cases.

For this example, only class/appointment registrations are allowed.

By selecting the 'Kettlebells' Class Type, customers will only be able to register for this class with this membership.

When choosing no restrictions under Frequency Settings, this will mean any customer who owns this membership will get unlimited classes within the billing period and the Class/Appointment Type/s allowed.
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In this example, the membership is usable for 'Kettlebells' and 'HIIT'.

The usage limits set are to ensure that a customer can have no more than 8 sessions per month with this membership.

💡 With this setup, the customer can choose how they use the 8 classes i.e. 7 HIIT and 1 Kettlebells, or 4 Kettlebells and 4 HIIT, and so on.

Now the customer still gets 8 classes per month, but there are also limits per class type.

Only 3 of the 8 classes can be used to register onto 'HIIT' with these settings. At most 5 classes can be used to register onto Kettlebells.
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In this example, HIIT class registrations count toward the 8 overall classes per month.

'Kettlebells' registrations have a limit of 3, but this is separate from the 8. So the customer essentially gets 11 sessions in total - 8 of these to be used on HIIT registrations and 3 on top of the 8 to be used for 'Kettlebell' registrations.
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In frequency restrictions, choose to make the usage limits "separate from" the membership usage limit. This will mean that customers can register for the class type and not use any credits, so the registration becomes free.

This does give unlimited amount of registrations, but you can limit how many of these free classes customers can register for by setting a limit.

You can align the usage limits of a membership to be in sync with a customer's billing cycle using the "per billing cycle" option. This feature is not active by default but should you wish to use it, it will be made available to you for all your memberships.

Please get in touch with the Support Team using the messenger widget or emailing us at [email protected] to enable this.

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