📝 Overview
This guide explains how to manage on-demand video content within your TeamUp account, including the full process for adding, editing, and deleting on-demand content items in your library.
It walks you through how to upload video links (hosted externally), enter metadata such as title, description, thumbnails, categories, and filters, and assign the content to relevant collections so customers with appropriate memberships can access it.
We also show how to edit or remove existing content items and provides links to related resources on setting up filters, collections, hosting options, and how customers access the content on the TeamUp customer site.
🆕 Add a new content item
First, you'll need to upload the video to a video hosting platform first. See Where can I host my videos for On Demand Content? for more information on this.
Once you've uploaded the video to your hosting platform, you're ready to create a content item on TeamUp. Here are the steps to do this:
Add new content. Head to On Demand ➔ click 'New Content'.
2. Enter the content details. In this step you'll be asked to complete the following forms:
🎞️ Content
Content type | Please note that only video is supported at this time |
URL | This is the location of the video on your video hosting platform |
Name | Enter the title of your video (for example, "Hip mobility routine", "30 minute gentle Vinyasa flow", etc.) |
Thumbnail | This is the image customers will see in the On Demand section on the Customer Site |
Description | Your customers will see this text under the title of the video on the Customer Site. |
Collection | Collections (are the link between Memberships and Content. The Collection contains the membership/s that have access to this content item |
Here you'll be able to choose the Collection for this content item.
You can select an existing one, or create a new Collection if needed, as seen below (if you create a new Collection, you'll be prompted to select which memberships are included in the next step):
📇Categorization
In this step, you'll be able to categorise the content. These categories show up as filters on the Customer Site, allowing customers to search by tags within a Collection. For instance, a customer might use the filters to find 30-minute videos for beginners by their favourite instructor in the 'Strength' Collection.
You can choose one, multiple, or no categories (please note that if no categories are selected, the video won't show up in search results on the Customer Site).
Instructors. The instructor/s teaching the class.
Filters. By default, this section will be populated by all the existing filters in the Filters tab. You can choose to add values for each one or leave them blank if they don't apply.
A new filter can be created straight from this form if needed. To do this, click 'Create filter'. Then, enter the filter name and the tags for the filter, as seen below:
To finalise, click 'Create'.
👷 Edit/Delete a content item
To edit or delete a content item, head to Content and go to the Collection your content item is under. Here, click 'View Content', or click the Collection name.
In the next step, you'll be able to select the content item you want to edit or delete.
You can also use the search tool to find the content item directly, and click the edit or delete icon, as seen below:
❓ Frequently Asked Questions (FAQ's)
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Click the arrow to view frequently asked questions
What types of video files can I upload directly to TeamUp?
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TeamUp does not host video files directly. Instead, you paste a link to a video hosted on platforms like Vimeo, YouTube, or other external video storage services. This keeps content secure and ensures smooth playback.
Can I update or change a piece of on-demand content after it’s published?
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Yes. You can click into any existing item from the On Demand ➔ Content list and edit details such as the title, description, video link, thumbnail, filters, or the collections it belongs to. All updates are applied immediately for customers.
How do I remove content that I no longer want to offer?
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Inside the content item’s settings, you can choose Delete to permanently remove it from your library. If the content should remain temporarily unavailable, you can instead remove it from collections, which hides it from customers without deleting it entirely.
What are filters and how do they help organise my on-demand content?
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Filters are optional labels, like “Yoga,” “Beginner,” “20 Minutes,” or “No Equipment”—that help customers navigate and discover content more easily. Adding filters makes your library more organised and improves the browsing experience on the customer site.
Can customers access on-demand content from the TeamUp mobile app?
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Yes. Once your on-demand content is added to a collection and assigned to memberships, customers can view and play videos from the TeamUp customer site or the mobile app, as long as their membership includes access.