📝 Overview

The SMS feature lets you send instant text updates for waitlist changes, class/appointment registration confirmations, class/appointment changes or cancellations, and pre-class/appointment reminders, with a report to track everything sent.

🔔 This is an add-on feature. A per-SMS rate applies, billed monthly alongside your subscription. You can enable or disable it at any time. See pricing in the FAQ below.

This guide covers enabling SMS notifications for accounts based in the United Kingdom. For other countries, see the guide here.

🛠️ Enable and Configure SMS

1. Enable the SMS Feature

Head to Pro Tools ➜ SMS.

Complete the form with the information required for compliance: your name, address, business name, contact information, website URL, and CRN (Company Registration Number at Companies House).

🔔 When entering your website, include the full URL with protocol.

Example:

✅ https://goteamup.com

❌ goteamup.com

If you're a Sole Trader not registered with Companies House, select "Other" as the Business Registration Authority, and you can use your HMRC number instead.

You'll then be asked to upload documentation as proof, before clicking Enable SMS.

⚠️ Once you've enabled the feature, the mobile phone number can't be changed.

Once submitted, your details are reviewed by the SMS carrier. Your application will either be approved, with your SMS service starting straight away, or rejected, in which case you'll be notified of the reason.

The subscription details page shows the status of your SMS functionality (paused or active), along with:

SMS Rate. Your per-SMS rate.
Phone number. The number set up above. This is what customers will see when they receive an SMS from your business.
SMS Sent. The number of SMS messages sent so far in the current billing period.
SMS Bill. Your bill to date based on messages sent.
Next Billing Date. SMS billing occurs alongside your subscription fee billing cycle, as a line item on your monthly invoice. There's a minimum spend requirement of £10; if your monthly spend is less, you'll be charged £10.

2. Configure the SMS Types You Want to Send

Choose the automated messages your customers should receive.

💡 Only customers who've opted in will be sent SMS messages.

Head to Communications ➜ SMS, select the types you want to enable, and click Save. Hover over the 'i' icon next to each type for more information.

You can edit your selected types at any time by returning to this page.

3. Ask Customers to Enable SMS Notifications

SMS notifications are disabled for customers by default, so we suggest prompting them to turn them on. To receive them, customers need to opt in and verify their number from the Notifications tab on their account.

💡 Share the guide here with customers who need help verifying their number.

📊 The SMS Messages Report

This report lists all SMS sent to customers over any given timeframe. Head to Communications ➜ All SMS Messages.

Narrow results using these filters:

Customer. Search a specific customer.
SMS Type. Select one or multiple types: Waitlist Spot Available, Waitlist Spot Expired, Waitlist Spot Removed, Waitlist Spot Confirmed, Registration Confirmation, Event Cancelled, Event Details Changed, Reminder (sent 3 hours before an event starts, not adjustable), and Verification Code.
SMS Status. Sent, Delivered, Failed (the SMS provider couldn't deliver it), or External error (our request to the SMS provider itself failed; contact our Support Team for more detail).

Click Download in the top right corner to export the report.

❓ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.