📝 Overview
Broadcast Messages let you send a custom SMS to customers who are registered or attending a class or appointment, or to any other group of opted-in customers, keeping everyone in the loop on important updates or last-minute changes.
💡 For the current step-by-step walkthrough of sending a Broadcast SMS, see the guide here. This page covers the requirements and the related SMS Messages report.
🔑 Requirements
You'll need to have SMS enabled on your account to send Broadcast Messages. Head to Pro Tools ➜ SMS ➜ Enable SMS if you haven't already.
⚠️ Customers must have opted into receiving Broadcast Messages under My Account ➜ Notifications. Only opted-in customers can receive a broadcast, and messages are limited to 160 characters. Share the guide here with customers who need help enabling SMS.
💡 For an overview of enabling SMS on your account and pricing by country, see the guide here.
📊 The SMS Messages Report
This report lists all SMS sent to customers over any given timeframe. Head to Reports ➜ Communications ➜ All SMS Messages.
Narrow results using these filters:
Customer. Search a specific customer.
SMS Type. Select one or multiple types, including Broadcast Message, alongside Waitlist Spot Available, Waitlist Spot Expired, Waitlist Spot Removed, Waitlist Spot Confirmed, Registration Confirmation, Event Cancelled, Event Details Changed, Reminder, and Verification Code.
SMS Status. Sent, Delivered, Failed (the SMS provider couldn't deliver it), or External error (our request to the SMS provider itself failed; contact our Support Team for more detail).
Click Download in the top right corner to export the report.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Who can receive a Broadcast Message?
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Click the arrow to see the answer
Only customers who've opted in to receive Broadcast Messages under My Account ➜ Notifications.
Where do I actually send a Broadcast Message from?
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You'll select your recipients, write the message, and preview it before sending, all from Communications ➜ SMS ➜ Broadcast Message.
This is outlined in our relevant support guide here.