š Overview
To cancel an individual class, for example, Wednesday, February 27 at 8:00 am, without affecting the rest of its time slot, head to the class from your Calendar. This guide covers how to cancel it, and the refund and notification options you'll be offered.
š” Need to cancel a repeating time slot instead, i.e. a whole class schedule like every Wednesday at 8:00 am? See the guide here.
š„ Video Walkthrough
You can watch the video tutorial here.
š ļø Cancel the Class
Head to Calendar ā click the desired session ā click Options ā Cancel.
š° Refunds and Notifications
Next, you'll be asked if you wish to refund customers and whether to notify them of the cancellation.
Customers who booked via a membership will be refunded their class credit.
āCustomers who paid a fee can be refunded an account credit for the same value, or issued a monetary refund directly to the payment processor they used.
You can also choose to notify attendees of the cancellation and add a personalised note. If no note is added, customers will receive the general cancellation notification instead.
š” This notification is called "Removed by Business" and can be found in your Notifications section. See the guide here for more on managing notifications.
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Will cancelling one class affect the rest of the time slot?
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Click the arrow to see the answer
No. Cancelling an individual class only removes that specific date and time. The rest of the classes in the same time slot are unaffected.
Can I un-cancel a class if I change my mind?
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Click the arrow to see the answer
Yes. See the guide here for the steps, including how to re-add attendees.
Will customers automatically be refunded?
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Click the arrow to see the answer
You choose the refund option at the time of cancelling, a class credit for membership bookings, or an account credit or direct refund for fee-based bookings.