In order to cancel an individual class (for example, Wednesday, February 27 at 8:00 am), you'll need to go to the Calendar and head to the class detail page.
If you'd like to cancel a repeating time slot instead, i.e., a class schedule (for example, all Wednesdays at 8:00 am), please see How to cancel a time slot.
Let's take a look at how to do this:
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Head to Calendar >> click desired session >> click 'Options - Cancel'.
In the next step, you'll be asked if you wish to refund customers.
Customers who booked the class via a membership will be refunded their class credit. If they paid a fee, you'll be able to refund them an account credit for the same value or tissue a monetary refund directly to the payment processor they used to pay for the registration fee.
You can choose to notify attendees of the cancellation and add a personalised note. If no note is added, your customers will receive the general cancelled event notification via email*.
*The template for this email can be viewed/edited in Notifications >> Classes >> Class: Removed by Business. The personalised note, if created, will be added to the cancelled event notification. The ##{{note}} variable in the template will be replaced by the personalised note created when cancelling the class.