📝 Overview
There are two ways to run one-on-one sessions, depending on how your schedule works. This guide explains both approaches so you can choose the right one, then points you to the detailed setup steps for each. Use flexible scheduling when clients pick their own time from your open slots, or a fixed recurring schedule when a client always meets at the same time each week.
💡 Not sure whether Appointments or Classes are right for you? See the differences here.
🗓️ Option 1 — Flexible scheduling with Appointments
This option works best for sessions where clients choose a time that suits them from your available slots, such as personal training, consultations, or assessments. The Appointments feature lets you define windows of availability, and clients then book themselves into your open slots, removing the back-and-forth of arranging times manually.
To get started:
📆 Option 2 — Fixed recurring schedule
This option works best for a client with a locked-in weekly or fortnightly slot — for example, the same instructor at the same time each week. If a client's session always happens at the same time, you can set up a Recurring Appointment to reserve that slot automatically, rather than booking it manually each time.
To get started:
Make sure the Appointment Type is already set up (see Option 1, step 1).
Create the recurring reservation — see here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I use both approaches at the same time?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. You can have some clients on a recurring slot and others booking flexibly, the two methods work independently.
Can I offer small group sessions, not just one-on-ones?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. The Appointments feature supports more than one attendee in the same slot. See how to book more than one client into the same appointment here.
Can clients book appointments themselves, or does an Admin have to do it?
Click the arrow to see the answer
Click the arrow to see the answer
Both are possible. Clients can book single appointments themselves from the Customer Site, and an Admin or Instructor can also book on a client's behalf from your dashboard, see how to schedule an appointment for a client here.
What's the difference between Appointments and regular Classes?
Click the arrow to see the answer
Click the arrow to see the answer
Classes run on a fixed timetable that customers can join. Appointments are bookable one-on-one or small group sessions tied to a specific instructor's availability. See a full comparison here.