š Overview
One-on-one sessions can be sold in a variety of ways. Think recurring memberships for your loyal and regular one-on-one customers, updating existing plans with a 1-2-1 allowance, or offering packs to up-sell multiple classes at a reduced rate.
Before choosing a membership option, decide how your one-on-one sessions themselves will run. They can be set up as Classes or Appointments:
If your clients need to contact you when they want to schedule a one-on-one session, we suggest using the Appointments feature. To get started, see the guide on setting up an Appointment Type here.
āOn the other hand, if your one-on-one sessions have a pre-set or fixed schedule (for example, always 9:00 am - 10:00 am and 11:00 am - 12:00 pm on Monday, Wednesday, and Friday), we recommend using the Classes feature. See the guide on running one-on-one sessions with a pre-set timetable here.
Memberships can be used with both Classes and Appointments. Let's take a look at the different membership options.
š ļø Membership Options for One-on-One Sessions
You can add a one-on-one allowance to memberships you already sell, create a dedicated recurring membership, or sell sessions through packs. Each option is covered below.
Click the arrow to learn more about the membership options
Click the arrow to learn more about the membership options
Updating Existing Memberships
You may want to update your existing membership offerings with a one-on-one allowance. This could be included in the regular membership limits, or separate from the regular limits. For instance, the below allows regular 4 classes per month + 1 PT session.
To change an existing membership, head to Memberships ā click the desired membership ā click Edit beside Usability.
You may want to include the one-on-one session as part of the membership price, in which case you only need to change the membership usability. However, if you would like to charge the customer an additional fee when they register for their one-on-one sessions, you can do so by updating the membership price settings from Memberships ā click the desired membership ā click Edit beside Registration Prices.
ā ļø Per registration fee is only available for Classes and not for Appointments.
From here you can set pricing to be "One use of the membership plus an additional amount per registration". In the below example it is Ā£15 per 1-on-1 PT session.
Adding a New Recurring Membership
Recurring memberships are great for customers who attend classes on a regular basis. Payments are automated, so all they need to worry about is booking and showing up to classes.
They also offer a great way for you to predict your cash flow each month, as you can see exactly how much to expect based on your regular payees.
š” To get started with recurring memberships, see the guide here.
š” If you set up your one-to-one offerings using classes and have customers who hold the same time slot each week, you can book them in using their recurring membership and the recurring reservation tool, see the guide here. If you would like customers to make their own reservations for the same day and time each week, just let us know and we can enable a feature to allow customers to book these themselves.
Selling Packs
Multi-Session Packs
Sell multiple sessions with one purchase, i.e. 5 one-on-one classes for Ā£100. The customer can use their pack to book individual sessions as they please, and then "top-up" when they need more sessions. Maybe you sell multiple sessions at a reduced rate vs a single session to encourage up-sell to this option.
One-Off Sessions
Sell individual sessions via a 1 class pack. Customers can re-purchase as they need to.
š” To get started with packs, see the guide here.
š” For more on running one-on-one sessions, see the pre-set timetable guide here and the appointment-based guide here.
Recommended resources:
ā Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Should I set up my one-on-one sessions as Classes or Appointments?
Click the arrow to see the answer
Click the arrow to see the answer
If your clients need to contact you to schedule a session, use the Appointments feature. If your sessions run on a pre-set or fixed schedule, use the Classes feature. Memberships can be used with both.
Can I charge an additional fee each time a customer books a one-on-one session?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Edit the membership's Registration Prices and set the pricing to "One use of the membership plus an additional amount per registration". Note that the per registration fee is only available for Classes, not for Appointments.
Can customers book the same one-on-one slot each week themselves?
Click the arrow to see the answer
Click the arrow to see the answer
You can book them in using their recurring membership and the recurring reservation tool. If you would like customers to make their own recurring reservations for the same day and time each week, contact support and we can enable a feature to allow customers to book these themselves.