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How to find and edit the membership expiring soon (renewal) notification

This guide explains how to find and customise the automated email sent to customers when their membership is about to expire.

Written by Costa Bontioti

šŸ“ Overview

When a customer's membership is about to expire, they're automatically sent a renewal reminder email with a link to renew. This notification is called Customer Membership: Expiring Soon.

āš ļø This notification is enabled by default and can't be disabled. You can, however, customise its conditions and email content.

šŸ› ļø Find and Edit the Notification

Head to Communications āžœ Notifications āžœ Customer Membership Lifecycle āžœ click Detail next to Customer Membership: Expiring Soon.

  1. Review the conditions, such as which membership types this applies to.
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  2. Edit the email subject and body. You can use placeholders to personalise the content, such as the customer's name and membership renewal link.
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  3. Save your changes.
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šŸ“¬ If Customers Say They Didn't Receive It

The most common reasons a customer misses this email are it landing in spam, or the customer having unsubscribed from notifications entirely.

  • Ask customers to whitelist our notification email address so future emails land in their inbox. See the relevant guide here.
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  • If a customer has unsubscribed, they'll need to resubscribe to receive automated emails again. See the relevant guide here.

šŸ’” Related Notifications

A few other guides that pair well with this one:

ā“ Frequently Asked Questions (FAQs)

Find answers to common questions or additional details that may not be covered in the main instructions.

Click the arrow to view frequently asked questions

Can I turn off the expiring soon notification?

Click the arrow to see the answer

No. This is one of the notifications enabled by default that can't be disabled. You can still edit its email content and conditions.

Can I change how many days before expiry this email is sent?

Click the arrow to see the answer

This will depend on the options available on the notification's Detail page. If you need this adjusted and can't find the option yourself, reach out to our Support Team for help.

My customers say they never received this email. What should I check?

Click the arrow to see the answer

Ask them to check their spam folder and whitelist our notification email address, and confirm they haven't unsubscribed from notifications. See the guides linked above for both.

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