đ Overview
You can automatically email customers after they attend their first session on a specific membership, using the Pre/Post/Milestones notification builder.
đĄ For the full builder walkthrough, see the guide here.
đ ď¸ Set Up the Notification
The notification's conditions can be combined to cover many scenarios. You can choose the class/appointment type, the venue, the membership the customer used to book the session, and the customer's attendance status.
To target customers who used a specific membership to book the session, select that membership (or memberships) under the conditions.
You can also configure when this email should be sent:
To email customers specifically after their first session, configure the Advanced options as shown below.
â Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Can I target more than one membership at once?
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Click the arrow to see the answer
Yes. Select multiple memberships under the conditions to target customers who used any of them.
Does this only apply to a customer's very first session ever, or their first session on that membership?
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Click the arrow to see the answer
The Advanced options setting targets the first session matching the conditions you've set, such as the specific membership selected, rather than the customer's first session on the account overall.