📝 Overview
Email notifications keep you connected with your customers, classes, and business, but not every notification will be relevant to everyone on your team. Each Staff Member can choose which emails they receive, and Owners and Admins can also adjust these choices for their staff.
This guide shows you how to turn off staff notifications for yourself or for a Staff Member, and explains which customer notifications can and cannot be disabled.
🔔 Turning Off Your Own Notifications
You can control the emails you receive from your own staff account at any time. The notifications you see are based on the staff permissions set by your business.
Go to My Account ➜ Notifications ➜ toggle each email on or off.
💡 Owners and Admins have access to the full range of staff notifications and can manage their own preferences from the same place. See the guide on updating your notification preferences here.
👥 Turning Off Notifications for a Staff Member
Owners and Admins can adjust the notification preferences of any Staff Member from Staff Management.
Go to Staff ➜ Staff Management ➜ click Options next to the Staff Member ➜ Edit Notification Preferences.
🧑💻 Customer Notifications
Customer emails are managed separately from staff notifications. Some customer notifications are always sent and cannot be disabled, such as receipts and waitlist updates, while others can be turned on or off in your notification settings.
Customers can also manage their own preferences from My Account ➜ Notifications on the Customer Site or in the Member Booking App.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Why am I still receiving some notifications after turning them off?
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Click the arrow to see the answer
Check that you turned the notification off in your own My Account ➜ Notifications settings, as each staff account manages its own preferences.
Pre and post-class emails to staff are set up separately under Communications ➜ Notifications, so ask your Owner or Admin if these need changing.
Why can't I see a notification in my settings?
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Click the arrow to see the answer
The notifications you see depend on your staff permissions. If you need a notification that is not shown, ask your Owner or Admin to review your permissions.
Can I turn off all customer emails?
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Click the arrow to see the answer
No. Some customer notifications, such as receipts, signup confirmations, and waitlist updates, are always sent and cannot be disabled.
Others are optional and can be turned on or off from your notification settings.