📝 Overview
This article explains how email notifications work, including which ones are enabled or disabled by default and which can be customized. It outlines who receives business notifications, typically Owners, Admins, and authorized staff, and how customers can manage their own preferences through the customer site or the TeamUp Member Booking App.
🧑💻 Where can I find notifications?
In the notifications section here, you'll find all available email notifications, These may be sent to customers, the business, or both.
A green or grey circle to the left of each notification indicates whether it is enabled or disabled.
Some notifications are turned on by default, while others must be enabled manually. You can also disable certain notifications. Details on these are provided below.
Click here to see which ones are enabled by default, and can not be disabled
Click here to see which ones are enabled by default, and can not be disabled
These notifications are automatically enabled by the system and cannot be disabled.
Customer Lifecycle
Customer: Invitation
Customer: Signup Confirmation
Customer: Family Invitation
Customer Membership: Expiring Soon
Customer Membership Lifecycle
Customer Membership: Missing Payment Method
Customer Membership: Bill Due
Customer Membership: Automatically Renewed
Customer Membership: Failed Payment
Event Registrations
Leave/Cancel Confirmation
Removed by Business
Waitlist: Confirmation
Waitlist: Removed
Waitlist: Automatic Registration
Waitlist: Spot Available in Class
Waitlist: Can't join
Waitlist: Spot Expired
Recurring Booking: Created
Recurring Booking: Updated
Details Changed
Cancelled
Multiple Registration Confirmation
Course Registrations
Course: Registration Confirmation
Course: Leave/Cancel Confirmation
Course: Dropin Confirmation
Store
Store: Order Confirmation
Store: Gift Card Recipient Notification
Payments
Receipt
Click here to see which ones are disabled by default, and can be enabled
Click here to see which ones are disabled by default, and can be enabled
These notifications are not enabled by default but can be manually enabled by staff.
Customer Lifecycle
Customer: Happy Birthday!
Customer Referral: Created
Customer Referral: Bonus Confirmation
Customer: Slipping Away
Community Happiness: Reputation Management Reviews
Customer: Lead Management
Customer Membership Lifecycle
Customer Membership: Pack Running Low
Customer Membership: Penalty System
Event Registrations
Pre/Post/Milestones
Before Class (to coaches/staff)
After Class (to coaches/staff)
Course Registrations
Before Course Session
After Course Session
Click here to see which ones are enabled by default, and can be disabled
Click here to see which ones are enabled by default, and can be disabled
These notifications are enabled by default, but you can disable them in the Notifications section.
Customer Membership Lifecycle
Customer Membership: Purchase/Initiation Confirmation
Event Registrations
Registration Confirmation
📧 Which staff members will receive notifications?
By default, any email notifications which are sent to the business are sent to Owners, Admins, and staff members/instructors who:
Have the relevant permissions
Have the relevant notification settings enabled.
💡 For more details, see our guide: How to edit the notifications settings of an existing staff member
🛠️ Can customers disable notifications?
Yes. Customers can manage their notification preferences by logging into their account on the customer site or by heading to our new TeamUp Member Booking App.
Click here to find out more
Click here to find out more
From there, they can go to My Account ➜ Notifications and toggle their preferences on or off.
If they'd like to access their notification settings in the New TeamUp Member Booking App (Not the old/existing Member Booking App), they'll be able to do so by tapping on the ☰ icon on the top-left, then going to My Account, and selecting Notifications in the drop-down menu.
💡 If a customer asks how they can enable/disable push notifications for their TeamUp mobile app (not the custom branded app) they can do so directly in the app by tapping on the ☰ icon on the top-left, then Settings, and they will find the Push Notifications option there.