📝 Overview
The Block Customer option lets you stop a customer from booking classes, appointments, and courses themselves. Blocked customers can still purchase memberships and store items while they are blocked.
This guide shows you how to block and unblock a customer, where you can see which customers are blocked, and where the block applies.
💡 Blocking a customer does not remove them from any sessions they have already booked. Remove these registrations manually if needed.
🚫 Blocking a Customer
Customers are blocked from their profile on your Business Dashboard. Once blocked, they will not be able to make any bookings until an Owner, Admin, or Staff Member unblocks them.
Go to Customers ➜ Customer List ➜ select the customer.
Click the Block Customer button.
In the pop-up, click Block.
The customer will now show as blocked on their profile.
💡 Blocking only stops a customer from booking sessions. If a customer needs a break from their membership, for example while on holiday or recovering from an injury, consider putting their membership on hold instead, as this pauses their billing as well as their bookings. See how to put a membership on hold here.
📍 Where the Block Applies
The block applies to registrations customers make themselves on your Customer Site. Your team can still override the block and add a blocked customer to a session from the Business Dashboard.
⚠️ If you take bookings through a Custom Branded App, or through your own website or app built on the API, the block may not be applied there. Check how bookings are made through these channels before relying on the block.
🔍 Where to See Blocked Customers
Blocked customers are flagged in several places across your Business Dashboard, so your team can spot them quickly.
Click the arrow to learn more about where blocked customers are shown
Click the arrow to learn more about where blocked customers are shown
On the Customer List
A 🚫 label is added next to blocked customers on your Customer List.
On the class detail page
Blocked customers show a Registrations blocked label under their name on the class detail page. To see it, head to the Calendar ➜ click a class.
Your team will also see that a customer is blocked when registering them for a class from the Business Dashboard.
In the All Customers report
Blocked customers are also flagged in the All Customers report.
💡 To learn more about this report, see the All Customers report guide here.
✅ Unblocking a Customer
You can lift a block at any time from the customer's profile, and they will be able to book sessions again straight away.
Go to Customers ➜ Customer List ➜ select the customer ➜ click Unblock Customer.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What happens to registrations the customer has already booked?
Click the arrow to see the answer
Click the arrow to see the answer
Blocking only stops new registrations. Any sessions the customer has already booked stay in place.
If you do not want them to attend, remove them from those sessions manually.
What do blocked customers see on the Customer Site?
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Click the arrow to see the answer
If a blocked customer tries to book a session, they see a message letting them know they are unable to register.
Can blocked customers make purchases?
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Click the arrow to see the answer
Yes. Blocked customers can still purchase memberships and store items. The block only applies to booking sessions.
Can I still book a blocked customer into a session?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. The block only applies to bookings made through the Customer Site, so your team can still add a blocked customer to a session from the Business Dashboard.
You will see that the customer is blocked when you register them.
Does blocking a customer stop their membership payments?
Click the arrow to see the answer
Click the arrow to see the answer
No. Blocking only affects bookings, so any recurring membership will continue to bill as normal.
To pause billing as well as bookings, put the customer's membership on hold instead.
💡 See how to put a membership on hold here.