đ Overview
If a customer's membership shows 'Registrations Blocked', it means that the membership is unable to be used to make bookings due to the failed payment(s) on the membership. In order to remove the block and allow your customer to begin using the membership again, you will need to resolve all failed payments on the membership.
đ ď¸ Resolve the Failed Payments
You resolve failed payments from the customer's membership page. Go to the customer's profile â Memberships tab â click on the membership â Resolve next to the failed payment.
If the payment failed using an online payment method, you can choose to Void if you do not want to take it, Confirm if it has been paid, or Change Payment Method if they are going to pay using an offline payment method.
âIf the payment failed due to no payment method added, you will have the option to Change Payment Method or Skip/Edit Payment.
â ď¸ Repeat this for each failed payment on the membership. Only clearing the most recent payment will not unblock the membership; all payments need to be resolved.
đĄ For a broader look at what happens when a customer's payment fails, see the guide here.
â Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Why is the membership still blocked after I resolved a payment?
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Click the arrow to see the answer
All failed payments on the membership need to be resolved, not just the most recent one. Check the membership for any remaining failed payments and resolve each of them.
What options do I have when resolving a failed payment?
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Click the arrow to see the answer
For a failed online payment, you can Void it if you do not want to take it, Confirm it if it has been paid, or Change Payment Method if the customer will pay offline. If the payment failed because no payment method was added, you can Change Payment Method or Skip/Edit Payment.
Can the customer book classes while their membership is blocked?
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Click the arrow to see the answer
No. While the membership shows 'Registrations Blocked', it cannot be used to make bookings. Once all failed payments are resolved, the customer can begin using the membership again.