📝 Overview
Recurring reservations allow you to book your customer into the same class week in and week out, provided they have a valid membership for the booking. In this guide we take a look at how to create a recurring reservation for a customer.
🎥 Video Walkthrough
You can watch the video tutorial here.
✍🏼 Create a Recurring Reservation
Head to Events ➜ Reservations.
Click to add a New Recurring Reservation, and then search for the customer you are making the reservation for.
Select which membership you would like to use to make the reservation.
💡 You can add a different membership for the reservation if desired. We will redirect you back to this step if you decide to add a new membership to this customer profile.
Now choose the time slot you want this recurring reservation to be made for. In the below example, it will start on 11th February 2019 for Body Balance Class at 08:00-09:00.
Finally, set the duration of the recurring reservation. You can keep the reservation running until the membership expires or for a set number of weeks. Click Create Recurring Reservation to finalise the reservation.
You will see an overview of the reservation now. For editing or deleting reservations if required, see the guide here.
You can also make a reservation for a customer from Calendar ➜ click the desired class ➜ add customer ➜ select reservation from registration options.
⚠️ Recurring reservations only book 5 weeks in advance. If you would like reservations to book for longer than 5 weeks in advance, just let us know, and we will update a backend setting for you.
💡 If you would like to remove the reservations option for your customers, just let us know, and we will update a backend setting for you.
This will still allow the business to make reservations on customers' behalf.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
How far in advance do recurring reservations book?
Click the arrow to see the answer
Click the arrow to see the answer
Recurring reservations book 5 weeks in advance. If you would like reservations to book for longer than 5 weeks in advance, contact support and we will update a backend setting for you.
Can I stop customers from making their own reservations?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Contact support and we will update a backend setting to remove the reservations option for your customers. The business can still make reservations on customers' behalf.
How long does a recurring reservation run for?
Click the arrow to see the answer
Click the arrow to see the answer
You choose the duration when creating it: keep the reservation running until the membership expires, or set it for a specific number of weeks.