🔔 Visit the iOS Store or Google Play Store and download the latest version of the app, and log in using your existing credentials. No sign-up needed if you're already a user.
⚠️ This guide applies only to the Members Booking App which is available for all TeamUp users and is not relevant to our Custom Branded App.
For details on the Custom Branded App, please contact our support team.
🆕 What's new?
The new members app is designed to give you more control, flexibility, and convenience than ever before. You can now manage your entire account directly in the members app, view family member accounts, check memberships and payments, update payment methods, and more, without ever needing to switch to your browser or computer.
See a list of the improvements here.
See a list of the improvements here.
🗓️ Smarter Booking & Scheduling
Recurring reservations – Save time by booking repeating classes in one step.
Appointments in-app – No need to switch to a browser; book directly in the members app.
Calendar sync – Add classes and appointments to your personal calendar automatically.
🪪 Better Profile & Family Management
Update your payment details – Keep billing information current, right in the members app.
Access payment history & receipts – Check your past transactions easily.
Add family members – Manage bookings for loved ones under one account.
Control your notifications – Choose how you want to receive updates: email, SMS, or push notifications.
🎟️ Membership Made Simple
Purchase memberships anytime – Not just when booking a class.
Full membership details – Clear, easy-to-find information about your plan.
Track usage across all memberships – See exactly what you’ve used, not just packs.
Upgrade or downgrade seamlessly – Adjust your membership to fit your needs.
🏋️ New Features & Extras
On-demand content – Access videos and resources without leaving the members app.
Shop in-app – View and purchase store items directly.
Digital waiver signing – Sign forms quickly on your phone.
Membership sharing, gift cards, and joining fees – Fully supported as the members app continues to roll out new features.
Priority booking – Early access to classes (beta feature for select members).
The new Member Booking App builds on the strengths of the old system while adding powerful new features. It introduces a new level of convenience and flexibility, making it easier than ever to manage your account and bookings.
Moves many web-only features directly into the members app.
Expands membership and payment management options.
Provides better integration with personal tools (like calendar sync and family accounts).
Improves the experience with richer notifications and more flexible purchase options.
Let’s take a closer look at some of these improvements in more detail.
💸 Payments
Easily manage your billing by updating payment methods, checking history, and downloading receipts directly from the members app.
Click here to learn more about Payments
Click here to learn more about Payments
Keeping your account up to date is now simple and stress-free. With the new members app, you can update your payment methods anytime, view your full payment history, and download receipts right from your phone. No need to switch to a computer—everything you need to manage memberships, purchases, and billing is right at your fingertips.
🏪 Store
Shop for gear, products, and add-ons right in the members app with fast, secure, and seamless checkout.
Click here to learn more about the Store
Click here to learn more about the Store
Shopping is now easier than ever. With the new members app, you can browse and purchase store items directly in the app, whether it’s gear, products, or add-ons, without needing to visit a separate website or call in. Everything is integrated into your account, so purchases are quick, secure, and seamless.
🪪 Memberships
Stay in control of your plan with full visibility into membership details, usage, renewals, and quick upgrade or downgrade options.
Click here to learn more about Memberships
Click here to learn more about Memberships
Your membership is the heart of your experience, and now you can manage it with ease—anytime, anywhere.
The new Member Booking App puts everything at your fingertips: view your current membership details, track your remaining usage, and stay on top of renewals without ever leaving the app.
Want more flexibility? You can now purchase memberships outside of the booking process by heading to the "Memberships" section, giving you the freedom to plan ahead. Need to make a change? Upgrading or downgrading your plan is just a few taps away, so you’re always in control of finding the option that fits your training best.
Whether you’re looking to explore new classes, simplify your billing, or just keep tabs on your monthly usage, the new members app makes membership management seamless, transparent, and completely built around you.
📖 Appointments
Book, manage, and sync appointments directly in the members app for a simple, stress-free scheduling experience.
Click here to learn more about Appointments
Click here to learn more about Appointments
Booking appointments has never been easier, or more convenient. With the new members app, you no longer need to log into a browser or call ahead to reserve a spot. Everything is built right into the members app: browse availability, select your preferred time or trainer, and confirm your appointment in just a few taps.
You can even sync your bookings with your personal calendar so you never miss a session. The new members app makes scheduling seamless and stress-free, giving you more time to focus on what matters most.
🏫 Courses
Browse, view, and enroll in upcoming courses right from the members app, fast, easy, and all in one place.
Click here to learn more about Courses
Click here to learn more about Courses
Exploring and enrolling in courses is now more convenient through the new members app. Instead of searching for links or logging in separately, you can launch the course portal right from within the app, bringing everything together in one place.
From there, you can browse all available upcoming courses, view details, and sign up. It’s a smoother, faster way to connect with the courses that help you learn, grow, and stay engaged.
📧 Notifications
Customize how you receive updates with flexible email, SMS, and push notification settings.
Click here to learn more about Notifications
Click here to learn more about Notifications
Stay connected your way with improved notification settings in the new members app. In the previous members app, you could only manage push notifications, but now you’re in complete control over how we communicate with you.
Choose how you’d like to receive updates, whether by email, SMS, or push, and adjust your preferences anytime, right from your profile. From booking reminders to membership updates, you decide what’s most important and how you want to hear about it, making your experience more personalized and stress-free.
📽️ On Demand
Access on-demand videos and content anytime, anywhere, directly within the members app.
Click here to learn more about On-Demand
Click here to learn more about On-Demand
Your favorite classes and resources are now just a tap away. With the new members app, you can access on-demand videos and content directly through the app, no need to open a browser or search for links.
Whether you want to catch up on a missed class, revisit a favorite workout, or explore new material at your own pace, on-demand content gives you the flexibility to stay engaged whenever and wherever it works best for you.
✍️ Forms
Complete and sign forms or waivers seamlessly inside the members app without switching to a browser.
Click here to learn more about Forms
Click here to learn more about Forms
With the new members app, forms and digital waivers are now built right into the app. Instead of opening separately in a browser, you can read, complete, and sign everything in one seamless experience. It’s an easier, more convenient way to stay on top of the details so you can focus on what matters most.
❓ Frequently Asked Questions (FAQ's)
Click here to view frequently asked questions
Click here to view frequently asked questions
What are the main differences between the old members app and the new members app?
Click the arrow to see the answer
Click the arrow to see the answer
The new members app brings everything into one place, eliminating the need to switch to your computer or phone browser. Members can now book recurring classes, manage and sync appointments, update payments, track memberships, sign forms, shop in-app, and access courses or on-demand videos, all directly within the app. Notification settings are more accessible with email, SMS, or push options, and new features make the experience more convenient and personalized
What’s the difference between push, SMS, and email notifications?
Click the arrow to see the answer
Click the arrow to see the answer
Push notifications are alerts that appear directly on your phone from the members app, SMS notifications are text messages sent to your mobile number, and email notifications go straight to your inbox. Each option has its own advantages, push is best for real-time reminders, SMS works well if you don’t always have the app open, and email is great for updates you may want to keep for reference. With the new app, you can choose the mix that works best for you and update your preferences anytime in your profile.
How do I update my payment method in the Members App?
Click the arrow to see the answer
Click the arrow to see the answer
Updating your payment details is quick and easy. Just open the members app, go to Profile ➜ Payments, and select Update Payment Method. From there, you can add a new card, edit your existing details, or remove an old payment method. Any updates you make will apply to future billing and purchases instantly.
Can I still use the old members app, or do I need to switch?
Click the arrow to see the answer
Click the arrow to see the answer
We recommend switching to the new members app for the best experience. While the old app may still work for a limited time, it won’t include the latest features like in-app payments, course access, or flexible notification settings. Downloading the new members app ensures you’ll have the smoothest, most up-to-date way to manage your account, bookings, and memberships, all in one place.