Your existing plan is cancelled for you as part of the change, so there is no need to cancel it separately. Click Cancel in the panel to close it without making any changes.

Once cancelled, the details page shows the alert "This membership is set to cancel" and the date line changes to show until what date this membership will remain valid.
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Your membership stays on the Memberships page until it ends, and will show that it is "Expiring", along with the option to renew it.
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If something goes wrong, you will see "We couldn't cancel this membership. Please try again."

If your plan has a notice period, the notice period is added to your cancellation date, so a payment due within that window will still be taken and your membership stays active to the end of that billing cycle.

The Cancel Membership button does not appear for packs, prepaid plans, memberships on hold, or memberships that are already set to cancel.

When a plan can only be cancelled by the business, you will see "To cancel this membership, contact the business." instead. Get in touch with the business directly to cancel.

Navigate to your Memberships section, and click Buy More on your pack's row;
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Or you can click on Buy More Classes on its details page.

The Confirm purchase window opens for that pack with the person who holds it already selected, so you only need to check the total and click Continue to checkout.

A pack that has already ended is no longer listed under Your Memberships. Open it from My Account ➜ Memberships ➜ Details, where Buy New Pack is available.

A cancelled plan that has reached its end date is no longer listed under Your Memberships. Go to My Account ➜ Memberships ➜ Details, click Renew Membership, choose a billing option, then click Continue to checkout.

A renewed recurring or prepaid plan starts the day after your current one ends, so you do not lose any time you have already paid for.

Some memberships cannot be bought again online. A plan the business has taken off sale, or a membership limited to one per customer, shows Details only, and its details page explains that it can't be bought online and to contact the business.

A membership for new customers only still offers these buttons, but checkout will explain why the purchase can't go through if you are no longer a new customer.

The page is split into a Categories menu and two main sections, so you can jump straight to what you need. Click any entry in the Categories menu to scroll the page to that section. The menu highlights the section you are currently viewing as you scroll.

On a phone or smaller screen, the Categories menu becomes a horizontal tab bar above the page that you can scroll sideways.

When a business offers a large number of memberships, more cards load as you scroll down. If a set of cards fails to load, a Load more button appears so you can try again. If the business has nothing for sale, you will see the message "No memberships are available right now."

If you manage a family account, the family filter lets you view memberships for one person at a time. Use the row of buttons above the Your Memberships list to switch between family members.

Each membership under Your Memberships shows a status badge and a short line with its key date, so you can see at a glance where things stand. Each row also shows a usage bar where classes are counted, a Details button, and up to one action button.

The usage bar is empty when you have not used any classes yet and fills up as you use them, with the number of classes you have left shown alongside it.

Memberships that have ended are kept off this list so it stays easy to read. That includes expired memberships, cancelled memberships that have reached their end date, and packs where every class has been used. A note under the list links to My Account ➜ Memberships, where every membership you have ever held is still listed.

For a recurring plan, the header shows how much you pay each billing period and the date of your next payment. If the business displays prices without taxes and fees, the amount shown here is before taxes and fees, and the full amount charged appears on your receipts.

Payment history lists your past payments, ten at a time, with Previous and Next to see more. Each payment shows its status, such as paid, pending or failed, and a paid payment includes a link to its receipt. Any refund appears as its own line, and you will see "No payments yet" if nothing has been paid.

To change the payment method on a recurring membership, go to My Account.

The Usage this period card shows how many classes you have left, for example "4 of 5 classes left", together with the date your allowance renews or expires. A pack with more than one limit always shows the total number of classes in the pack here.

If your membership has extra limits, a Show usage details link appears under the card. Click it to see any limits on particular class types, listed under "Of these {count}", and any daily or weekly caps, listed under "Also limited to", each with how many you have left.

When one of these limits is used up, its line turns red and shows when it resets, and the section opens on its own so you can see why a booking is blocked. When you have used every class in a recurring plan's allowance, a Limit reached badge appears with the date you can book again.

An alert may appear at the top of the page to explain the membership's current situation:

If the page cannot be loaded, you will see "We couldn't load this membership. Please try again."