📝 Overview
Each Staff Member on your account needs their own unique email address. While it is possible to create more than one staff account with the same email address, only the first person to accept their invitation will be able to use it.
This guide explains how to fix staff accounts that share an email address, and covers using one email address across several businesses or for both a staff and customer account.
⛔️ Only the first Staff Member to accept an invitation can use a shared email address. Any other staff accounts using that address will not be able to log in.
🛠️ Fixing Staff Accounts That Share an Email Address
If you have already created several staff accounts with the same email address, you can either update the email on the extra accounts or delete them and start again.
Option 1: Update the email address
Update the email on each staff account that has not yet accepted its invitation, so every account has its own address.
Go to Staff ➜ click Options next to the Staff Member ➜ Edit details and permissions ➜ update the email address and save.
💡 Once the email address is updated, resend the invitation so the Staff Member can set up their account. See how here.
Option 2: Delete the extra accounts
If you prefer, delete the extra staff accounts and add them again with unique email addresses.
⚠️ If you have already linked these Staff Members to Classes, Appointments, or Courses, you will need to link them again after re-adding them.
🏢 Using One Email Address Across Several Businesses
An Instructor can be a Staff Member at more than one business using the same email address, which makes it easier for them to move between accounts. When a business invites them using an email address they already use elsewhere, accepting the invitation links the new staff profile to their existing account.
If an Instructor already uses different email addresses at different businesses, their email cannot be changed to one that is already in use on another account. Instead, they can consolidate their accounts with the steps below.
Click the arrow to view the process of consolidating staff accounts under one email address
Click the arrow to view the process of consolidating staff accounts under one email address
The Instructor chooses the single email address they would like to use.
Each business invites the Instructor as a Staff Member using that email address.
The Instructor accepts each invitation, which links the new profile to their existing account.
Each business reassigns its classes and sessions to the newly linked staff profile.
Each business deletes the old staff profile that used the previous email address.
⚠️ Reports only show the new staff profile from this point onwards. Historical data stays with the old profiles and cannot currently be merged.
🧑💻 Using the Same Email for a Staff & Customer Account
A Staff Member can also be a customer at your business using the same email address. When they log in with that email address, they have their staff access as well, so they will see the areas their staff permissions allow, such as Appointment bookings.
⚠️ If your business uses a Custom Branded App, Staff Members who also book as customers may have trouble choosing which account the app logs into. In this case, consider using a separate email address for their staff and customer accounts.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Which staff account keeps the shared email address?
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Click the arrow to see the answer
The first person to accept their invitation keeps the email address. Update or delete the other staff accounts that use it.
Why can't I change a Staff Member's email address?
Click the arrow to see the answer
Click the arrow to see the answer
The email address may already be in use on another account. If the Staff Member works at several businesses and wants to use one email address everywhere, follow the consolidation steps in this guide.
Can our team share a single login?
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Click the arrow to see the answer
No. Each Staff Member needs their own staff account with a unique email address, which also lets you give each person the permissions and notifications that suit their role.
💡 See how to edit staff permissions here.