📝 Overview
When you add a Staff Member, they are sent an email with a unique link to set up their account. Occasionally this email ends up in a spam folder or is deleted by mistake, so you can resend the invitation at any time until they accept it.
This guide shows you how to resend a staff invitation, how to check the invite is going to the right email address, and how your Staff Member logs in once they have accepted.
💡 Haven't added the Staff Member yet? See how to add a Staff Member here.
✉️ Resending a Staff Invitation
Invitations are resent from the Staff section of your Business Dashboard. The invitation email, with its unique setup link, is sent again to the email address on the staff account.
Go to Staff ➜ click Options next to the Staff Member ➜ Resend Invite ➜ click Resend in the pop-up.
💡 The Resend Invite option only appears for Staff Members who have not yet accepted their invitation. You can spot these by the Invite pending tag next to their email address.
🔧 Checking the Email Address First
Before resending, make sure the email address on the staff account is correct, as the invitation is sent to that address.
To update it, go to Staff ➜ click Options next to the Staff Member ➜ Edit details and permissions ➜ update the email address and save. You can then resend the invite.
💡 See how to edit an existing Staff Member here.
🔑 Once the Invitation Is Accepted
If there is no Invite pending tag next to a Staff Member, they have already accepted their invitation and can log in to the Business Dashboard here.
⚠️ The Member Booking App is for customers, so Staff Members need to log in through a web browser to access the Business Dashboard.
For quicker access on a phone, they can add the web app to their home screen. See how here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Why can't I see the Resend Invite option?
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Click the arrow to see the answer
The option is only shown while a Staff Member's invitation is still pending. If there is no Invite pending tag next to their email address, they have already accepted and can log in directly.
My Staff Member still hasn't received the invitation. What should they check?
Click the arrow to see the answer
Click the arrow to see the answer
Ask them to check their spam or junk folder, and confirm that the email address on their staff account is correct.
If the address is wrong, update it under Edit details and permissions, then resend the invite.
Why is my Staff Member getting a “permission denied” error when accepting their invite?
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Click the arrow to see the answer
This can happen if the Staff Member is already logged in to their own customer account when they open the invite link.
Ask them to log out of their customer account, then click the invite link in their email again. Try this first, before changing their staff permissions or recreating their staff account.
My Staff Member has accepted but forgotten their password. What should they do?
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Click the arrow to see the answer
Once an invitation has been accepted, the Staff Member can reset their password from the login page.
💡 See how to reset your password here.