From time to time you may need to add a membership to a customer's profile. For example, maybe you need to alter certain details, such as the start date, the payment amount, etc., so it's not possible for the customer to purchase directly.

In this guide, we're going to take a look at how to do this.

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First, navigate to a customer's profile (Customers >> Customer List >> Select desired customer name) and then to their membership tab where you will see the option to Add Membership.
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On the next screen, you'll be asked to select a membership plan to add to your customer.
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In the next step, you'll be able to adjust the start and expiration date, add a discount code, amend the pricing of the membership and decide on the payment method.

If you are using an online payment processor with TeamUp, then you will also be able to enter their card details to take payment.

If you'd like the customer to add payment details to the membership themselves then simply click 'Defer Payment Method', however, this option is only available when adding recurring memberships.

Finally, click 'Purchase'.

If you renew a Pack membership on behalf of a customer (rather than purchasing a new Pack), a new Pack will be added to the customer’s account. However, the renewed Pack will only become active the day after the existing Pack expires.

Because of how Pack renewals work, in some cases it may be more practical to purchase a new Pack instead of renewing an existing one, especially if the customer wants to register for upcoming classes before their current Pack expires.