Can my customers check themselves into class?
The Kiosk feature can be used to allow customers to check in for classes from your computer, tablet, or mobile device.
Customers can also register for upcoming classes providing the class is free to them, either because the price is zero or they have a membership that allows them to register. Please note that Kiosk does not currently support customers paying for classes.
💡 Kiosk is a free feature, but it is not enabled by default. If you'd like us to enable it on your account, please email us at email@example.com.
In this guide we'll cover:
- How do I set up Kiosk?
- How do my customers check in using Kiosk?
- How to link a barcode or QR scanner to Kiosk
How do I set up Kiosk?
Once we've enabled Kiosk on your account, you'll see a new tab appear on the left-hand menu.
To launch Kiosk, click this tab. On the next page, you'll be prompted to select the number of hours before reauthenticating (after this time, Kiosk will log out and you'll need to log back in). Once done, hit 'Launch'.
Please note that when launching the Kiosk, you will be logged out of your TeamUp business account for security reasons, and the Kiosk will operate using a less privileged account. Typically, we see businesses launch Kiosk on a separate computer, tablet, or phone that they have at the reception desk, in class, etc.
How do my customers check in using Kiosk?
Your customers can check in one of two ways:
1. By entering their name.
2. Or by scanning a predefined barcode with a USB barcode or QR code scanner linked to the computer the Kiosk will be running from.
If you'd like to allow your customers to check in by scanning a barcode, jump to this section for more information on how to set this up.
Once logged in to the Kiosk, your customers will be able to see any of their upcoming sessions and check in:
Or view all sessions and register for those:
Once registered and checked in, that event will automatically be added to the customer's registrations, and they will show as 'Attended' on the class attendee list (Calendar >> click class).
❗️Customers will be prompted to complete any unsigned applicable waivers and forms when checking in via Kiosk.
How to link a barcode or QR scanner to Kiosk
First, you'll need to purchase a barcode or QR code scanner.
💡There are many inexpensive barcode and QR scanners available. While we don't recommend any specific brands, we do suggest searching Amazon, as they have a wide variety of options.
Then, you'll need to have a list of barcodes that you can assign to each customer. If you're working with a card supplier, they may provide these for you. Alternatively, there are many free barcode and QR code generators that you can use for this purpose.
Each barcode or QR code has its own numerical or alpha-numerical value. In TeamUp, you'll need to assign each customer their own barcode or QR code value. To do this, please follow the steps below:
- Create a 'Barcode' customer profile field. To create a barcode field that displays on the customer profile, please see Creating Fields.
- Assign each customer their barcode value. To do this, head to each customer's profile and edit their profile to enter the value in their barcode field.
Once a customer has their code assigned, they'll be able to check in via Kiosk by swiping their card or device on your scanner.