📝 Overview
We've partnered with Kisi, a cloud-based door access control and security solution. This guide explains how Kisi works, what the integration does, how customers get access, how to connect and disconnect it, and what to do if you already have an access control system at your facility.
🔑 About Kisi
Kisi is a remotely managed, cloud-based access control system that integrates with a range of hardware and software, giving admins full control over doors and who can access them.
Using Kisi's smart security technology, you can install digital locks at your facility's entry points to control when and who can enter at any time. Kisi also offers intrusion detection and capacity management. For more on their services, see the Kisi website.
📲 What does the integration do?
The integration syncs Kisi with your account so you can decide who is granted access based on membership types and upcoming registrations:
Access hours are defined in Kisi via Access Groups.
The memberships or registrations that authorize access are set in your account.
Once integrated, your access control continually validates members against their details in your account. When a customer tries to enter, the system checks their membership status in real time, if they've paid for their membership and/or class fees, they're granted access.
Members and staff use a Kisi device, the mobile Kisi app (iOS or Android), a Kisi fob, or a keycard, to scan at your Kisi reader and enter during their permitted times.
🧑💻 How do customers get access?
When a customer is added to an Access Group in Kisi, either because they purchased a relevant membership or registered for a relevant event, they automatically receive an email from Kisi, including app links.
If access is based on an active membership, the email is sent immediately after they're added to the Access Group. If access is registration-based, the email is sent according to the configured Access Duration ➜ Before the start of the session setting.
🧠 In the example above, with Before the start of the session set to 0 hours and 10 minutes (and After the start of the session set to 1 hour), a customer who registers for a session receives their Kisi email 10 minutes before it starts.
⛓️💥 Connecting & disconnecting Kisi
First, you'll need a Kisi account if you don't already have one, contact Kisi for more information here.
To connect, head to Settings ➜ Integrations and click Get Started under Kisi. For the full step-by-step, see the Kisi integration instructions here.
To disconnect, head to Settings ➜ Integrations ➜ click Revoke Access and follow the steps to unlink the accounts.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
I already have an access control system. Can I link it using the Kisi integration?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Kisi's controller works with most existing gate or door installations, so you can connect legacy readers to enable card access alongside the Kisi mobile app. The cost of migration is low, there's no disruption to operation, and existing credentials can be reused. For details, contact Kisi support at [email protected].
Does the members app integrate with Kisi?
Click the arrow to see the answer
Click the arrow to see the answer
Not at this time. Members will need to use a Kisi device to access your facility. If you'd like to see this added, you can upvote the request in our feedback portal here.
Can customers check into their classes with Kisi?
Click the arrow to see the answer
Click the arrow to see the answer
No, the integration doesn't support automated class check-ins at this time. Check-ins are handled manually by your staff from the Calendar, or via the self-check-in feature, Kiosk. If you'd like this functionality, you can upvote the request in our feedback portal here.
How much does Kisi cost?
Click the arrow to see the answer
Click the arrow to see the answer
Kisi pricing is based on the number of doors and users you have. To get a quote for your business, contact Kisi here.