📝 Overview
The Kiosk feature lets your customers check in to classes from a computer, tablet, or mobile device. Customers can also register for upcoming sessions that are free to them, either because the session is zero-priced or because they hold a membership that covers it.
Kiosk gives your customers a self-service way to check in when they arrive, and to register for eligible upcoming sessions. You can run it on a dedicated device at your reception desk or in your class space, and customers can check in either by entering their name or by scanning a barcode or QR code.
In this guide you will learn how to set up Kiosk, how your customers check in, and how to link a barcode or QR scanner.
💡 Kiosk is a free feature, and it is not enabled by default. To have it switched on for your account, let the Support Team know in the messenger widget or email [email protected].
⚠️ Kiosk supports check-in and registration for sessions that are free to the customer. Paying for a class through Kiosk is not currently supported.
🛠️ How to set up Kiosk
Once Kiosk is enabled on your account, a new tab appears on the left-hand menu. From here you can launch Kiosk on whichever device you would like to use.
To launch Kiosk, click the tab. On the next page, select the number of hours before reauthenticating is required, then click 'Launch'. After this time, Kiosk logs out and you will need to log back in.
🧠 When you launch Kiosk, you are logged out of your business account for security reasons, and Kiosk runs using a less privileged account. Many businesses launch Kiosk on a separate computer, tablet, or phone kept at the reception desk or in the class space.
🧑💻 How your customers check in using Kiosk
Your customers can check in to Kiosk in one of two ways: by entering their name, or by scanning a predefined barcode. Both options bring up their upcoming sessions so they can check in.
1️⃣ By entering their name
Customers type their name to find and check in to their session.
2️⃣ By scanning a barcode
Customers scan a predefined barcode using a USB barcode or QR code scanner linked to the device Kiosk is running on. To set this up, see the barcode or QR scanner section here.
Once they are in Kiosk, customers can see their upcoming sessions and check in:
They can also view all sessions and register for those available to them:
Once a customer has registered and checked in, the session is added to their registrations automatically, and they show as 'Attended' on the class attendee list (Calendar ➜ click the class).
💡 Kiosk shows registrations and bookable sessions available within the next 24 hours, for both upcoming customer registrations and sessions available to book.
💡 Customers are prompted to complete any unsigned applicable waivers and forms when they check in via Kiosk.
🔍 How to link a barcode or QR scanner to Kiosk
To let customers check in by scanning, you will need a barcode or QR code scanner and a barcode value assigned to each customer. Once a customer has a code assigned, they can check in by scanning their card or device on your scanner.
💡 There are many inexpensive barcode and QR scanners available from major online retailers, as well as many free barcode and QR code generators online. If you work with a card supplier, they may be able to provide barcodes for you.
Each barcode or QR code has its own numerical or alpha-numerical value, which you assign to each customer. To do this, follow the steps below:
Create a 'Barcode' customer profile field. This field will display on the customer profile. For steps on creating it, see the Creating Fields guide here.
Assign each customer their barcode value. Head to each customer's profile, edit their profile, and enter the value in their barcode field. For more on editing profile fields, see the guide here.
💡 To learn whether your account can integrate with access control systems, see the Kisi integration overview here.