📝 Overview
TeamUp allows you to offer Pay As You Go or drop-in options for your classes and appointments, and you can set these up in parallel with any other types of packages you might have.
⏬ How to create drop-ins
There are two ways to create drop-ins in TeamUp, and the option you choose would depend entirely on the how you want these drop-in's to work. We'll go into more details on these options below.
Click here for more info on drop-ins
Click here for more info on drop-ins
📦 Drop-In Packs
Drop-in packs are essentially Pack memberships which offer a single class credit and allow customers book a single session.
To create a drop-in pack, you'll need to create a Pack membership of 1 session. You can find out how to create a pack membership in our guide here: Add a Pack
💡If they cancel within your allowed cancellation window, they will get the usage returned to their pack as a class credit, and they will be able to rebook the session at a later date (up until the pack expires if it has an expiration date).
⚠️ If you choose to set up a drop-in pack instead of a drop-in fee, make sure to disable the drop-in fee from within the class type settings. (see below)
💳 Drop-In Fees
Drop-in fees allow customers to pay and register for a single session without having to purchase a membership which may have a minimum commitment length or offer multiple class registrations.
To enable the drop-in option for a specific class type, go to Classes/Appointments ➜ Class Types ➜ select a Class ➜ Settings & Pricing ➜ click on "Edit" next to Pricing.
💡When cancellations occur, if they cancel within your allowed cancellation window, they will get an automatic monetary refund directly to their payment method they used to pay for the drop-in (Card/Direct Debit).
If they paid cash, the system will issue the refund, and you'll see it appear under your To-dos ➜ Offline Refunds as a pending cash refund you need to pay.
❓ Frequently Asked Questions (FAQ's)
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Should I choose Drop-In Packs or Drop-In Fees for my PAYG offerings?
Click here to see the answer
Click here to see the answer
Although both methods work well, we tend to recommend the Pack option because:
If a customer cancels their booking within the allowed cancellation window, they don't get a monetary refund, so the money stays in your business.
Customers have the flexibility to unregister and re-register if they need to, without having to pay several times.
How to set it up so that customers receive a class credit instead of a monetary refund when cancelling their session?
Click here to see the answer
Click here to see the answer
When a customer pays the drop-in fee, it will be automatically refunded back to the payment method used for the registration.
The best way to avoid this is to change from the drop-in fee to a one-use pack membership instead. This would allow the same single-class registration but if canceled, it returns the credit to the member account instead of issuing a monetary refund.
If you're still unsure about whether to use Drop-In Packs or Drop-In Fees for PAYG, please reach out to our Support Team. We're happy to help!