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How to create drop-ins in TeamUp

How to create "pay as you go" offerings. What's the difference between a pack and a drop-in fee?

TeamUp allows you to offer pay-as-you-go or drop-in options for your events. You can set up pay-as-you-go in parallel with any other types of packages you might have.

This guide covers:

 

How to create drop-ins

There are two ways to create drop-ins in TeamUp:

Drop-in packs

How they work: Packs allow customers to pay for and book their drop-in session. If they cancel within your allowed cancellation window, they will get the usage returned to their pack, and they will be able to rebook the session at a later date (up until the pack expires if it has an expiration date).


To create a drop-in pack, you'll need to create a Pack membership of 1 session. See below for a step by step tutorial:




Drop-in fees

How they work: Drop-in fees allow customers to pay for and book their drop-in session. If they cancel within your allowed cancellation window, they will get an automatic monetary refund via whichever payment method they used to pay for the drop-in (card, direct debit). If they paid cash, the system will issue the refund, and you'll see it appear under your To-dos >> Offline Refunds as a pending cash refund you need to pay. 

To create a drop-in fee, head to Classes/Appointments. Here you can:

  • Create a drop-in for a class. See below for a step-by-step tutorial:

 
  • Create a drop-in for an appointment. See below for a step-by-step tutorial:


 

Should I choose Packs or drop-in fees for my PAYG offerings?

Although both methods work well, we tend to recommend the Pack option because:

  • If a customer unregisters within the allowed cancellation window, they don't get a monetary refund, so the money stays in your business.
  • Customers have the flexibility to unregister and re-register if they need to, without having to pay several times.

If you're still unsure about whether to use Packs or drop-in fees for PAYG, please reach out to our Support Team via the chat icon below. We're happy to help!

 

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An overview of Classes/Appointments