An offline refund is a refund you've given a customer outside the platform, for example in cash or by bank transfer. Once you've paid the refund, you confirm it here so it's recorded correctly and included in your revenue reports.

You'll find any offline refunds awaiting confirmation under To-dos ➜ Offline Refunds. This guide shows you how to confirm them once they've been paid.

Confirming an offline refund records that you've paid it to the customer, which keeps your reporting accurate.

To confirm a refund, go to To-dos ➜ Offline Refunds ➜ open the menu next to the refund ➜ click Confirm.
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