How to create "pay as you go" offerings. What's the difference between a pack and a drop-in fee?
TeamUp allows you to offer pay-as-you-go or drop-in options for your classes and appointments. You can set up pay-as-you-go in parallel with any other types of packages you might have.
This guide covers:
How to create drop-ins
There are two ways to create drop-ins in TeamUp:
Drop-in packs
How they work: Packs allow customers to pay for and book their drop-in session. If they cancel within your allowed cancellation window, they will get the usage returned to their pack, and they will be able to rebook the session at a later date (up until the pack expires if it has an expiration date).
To create a drop-in pack, you'll need to create a Pack membership of 1 session. See below for a step-by-step tutorial:
Drop-in fees
How they work: Drop-in fees allow customers to pay for and book their drop-in session. If they cancel within your allowed cancellation window, they will get an automatic monetary refund via whichever payment method they used to pay for the drop-in (card, direct debit). If they paid cash, the system will issue the refund, and you'll see it appear under your To-dos >> Offline Refunds as a pending cash refund you need to pay.
Should I choose Packs or drop-in fees for my PAYG offerings?
Although both methods work well, we tend to recommend the Pack option because:
If a customer cancels their booking within the allowed cancellation window, they don't get a monetary refund, so the money stays in your business.
Customers have the flexibility to unregister and re-register if they need to, without having to pay several times.
How should you set things up so that customers are refunded with a credit instead of monetary refund?
When a customer pays the drop-in fee, it will be automatically refunded back to the payment method used for the registration.
The best way to avoid this is to change from the drop-in fee to a one-use pack membership instead. This would allow the same single-class registration but if canceled, it returns the credit to the member account instead of issuing a monetary refund.
If you're still unsure about whether to use Packs or drop-in fees for PAYG, please reach out to our Support Team via the chat icon below. We're happy to help!
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