đ Overview
When you create a Class, Appointment, or Course and set one-plus pricing for a specific membership, you can purchase this on behalf of the customer and select the custom pricing you have set up for them based on their membership.
If during the registration process you find that at the check-out section you are unable to see or select this one-plus price, this is most likely because this Class, Appointment, or Course is not included with their membership.
đ§ Here's an example: If your customer has purchased a membership which allows Classes & Appointments, and you then create a course where you enable one-plus pricing for that membership, the customer (and yourself) will not be able to purchase at the one-plus price you set, as Courses are not included in their membership.
â Make the Membership Applicable to the Event Type
To fix this, update what the membership is applicable to.
Head to Memberships â click on the membership in question â click Edit next to Usability â Applicable to.
If this membership has been set to be applicable to "classes & appointments", you will not be able to select the one-plus rate when purchasing the course. If you set this to "Classes, Appointments, and courses", you will be able to select the discounted rate at checkout.
Then, scroll down the list of classes and courses and make sure the course in question is ticked, along with the "Alternate pricing for courses" check-box beneath it, and click on Save.
The same goes for memberships which are set to only be applicable to Courses alone. If you set up a class with one-plus pricing for that membership and classes have not been enabled on that membership, you would need to go through this process in order to enable them.
Now, you will be able to complete this purchase on the customer's behalf with the correct pricing.
â Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Why can I not see the one-plus price at checkout?
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The most likely cause is that the Class, Appointment, or Course is not included with the customer's membership. Update the membership's Applicable to setting under Usability so that it covers the event type, tick the event in question, and enable the alternate pricing check-box.
Where do I control which event types a membership applies to?
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Head to Memberships â click the membership â click Edit next to Usability â Applicable to.
Does this affect what customers see too?
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Yes. If the event type is not included in their membership, neither the customer nor you on their behalf can purchase at the one-plus price until the membership's applicability is updated.