📝 Overview
A pending offline payment is a payment awaiting confirmation that it's been paid to your business. If some of these are no longer owed, you can cancel them by voiding, either one at a time or several at once.
You'll find your pending offline payments under To-dos ➜ Offline Payments. This guide shows you how to void payments in bulk and how to use the filters to select exactly the payments you want.
🛠️ How To Cancel Pending Offline Payments in Bulk
Voiding cancels a pending offline payment that's no longer required. You can select several payments and void them together, which saves doing each one individually. Follow the steps below.
Click the arrow to learn how to cancel pending offline payments in bulk
Click the arrow to learn how to cancel pending offline payments in bulk
1. Go to To-dos ➜ Offline Payments.
2. Use the filters at the top to narrow the list by customer name, a customer's membership, or a date range.
3. Tick the checkbox at the top to select all payments, or tick individual payments to select just the ones you want.
4. Click Void.
5. You'll see a preview of your selection. If everything looks right, click Void to confirm, or click Go Back if you need to make any changes.
💡 To void a single payment instead, select Actions ➜ Void next to that payment.