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To-Dos: Invoices - Failed

Failed payments are payments that have failed and are not being retried. These payments must be resolved manually.

Angel Horowitz avatar
Written by Angel Horowitz
Updated over 2 weeks ago

To view a list of all failed payments, head to To-dos Failed Payments or Billing/Revenue Failed.

Failed payments allow several invoice and membership actions:

  1. Void - Voiding an invoice will skip the payment. Please note that voided invoices can no longer be paid.

  2. Retry - This option will allow you to manually retry the payment.

  3. Change the membership's payment method - Click here to change the customer's payment method on their membership.

  4. Cancel membership - Select this option if you wish to cancel the customer's membership entirely. When you cancel the membership, you will also be able to choose if you want to cancel the customer's pending payment/s.

TeamUp invoices page, failed payments tab highlighted

We also have a guide which covers the what happens when a payment fails in more detail here: What happens when a customers payment fails?

Please note that TeamUp can not enforce any contractual obligations a customer may have agreed to when purchasing a membership which had a minimum commitment length, however, if you have a customer who has decided to not make payment for any services you may have provided and you decide to enforce this contract in order to collect any unpaid monies, we would recommend you obtain legal advice on how to do so.

Any information which may be helpful should be easily accessible on your dashboard and in the customers profile, including:

  • Start date of the membership the customer purchased

  • Date they're allowed to cancel their membership

  • Signed waivers & policies


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