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How to merge customer accounts
Angel Horowitz avatar
Written by Angel Horowitz
Updated over a week ago

The merge tool allows you to transfer customer details from one profile to another.

You'll be able to select the customer name and email you want to keep, and all data and history (attendances, memberships, payments, etc.) will be transferred from the first customer record to the second.

🚨 Important - please read before merging! If you start the merge from the oldest customer profile, this will save all their completed Forms and Waivers onto their merged profile. On the other hand, if you begin the merge from the newest profile, this information will be lost, and customers will need to resubmit.

To check when a customer profile was created, head to Customers >> Customer List >> search and click customer >> check the date under their name.

How do I merge a customer account

To merge the profiles, follow the steps below:

1. Go to Customers >> Customer List and search the customer you want to merge and click their profile.

2. In their profile, click 'Merge'.

3. In the next step, search for the customer you want to merge into this profile.

4. Now, select the customer name and the email you'd like to keep and click 'Merge'.

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