If you are adding a new customer onto your TeamUp account or updating the email address of an existing customer, sometimes you may receive the message "A customer with that email address already exists".
This means they either:
Already have an account at your business under that email
Have an account at a different business who uses TeamUp under that email
First, check if they have an account at your business under that email already by going to Customers >> Customer List >> change Status dropdown to 'All Customers' >> search for their name.
If an account comes up in the search under that email, then they already exist in your system. If there is an 'unclaimed' tag next to their name on your Customer List, they need to accept the invitation to their account still. You can resend this invitation by clicking on the 'unclaimed' tag >> Resend Invitation.
If there is no unclaimed tag, they have already accepted the invitation and are ready to log in at your customer site! They can reset their password from there if needed.
If nothing comes up, it means they use that email address at a different business who uses TeamUp.
If a customer already has a TeamUp account at a different business under their email
Send the customer the link to your TeamUp customer site (link can be found under the Customer Experience tab in your business account)
Instruct the customer to enter their same email and password they use at the other business into your business' login screen.
This will take them through the set up process at your business, and allow them to access all of their TeamUp accounts from one dashboard.
If a customer doesn't remember the password they used at the other business, they can reset their password from the login screen.
If a customer doesn't believe they have an account at another business who uses TeamUp and/or they still can't log in after trying a password reset, please reach out to support and we can help further.