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How can I make a partial refund on a customer's payment?
How can I make a partial refund on a customer's payment?
Angel Horowitz avatar
Written by Angel Horowitz
Updated over 11 months ago

Navigate your way to the customer's profile page you would like to make the partial refund to, and click refund:



You can now edit the amount. Just type the desired amount, and then click anywhere outside this box to update the refund total:



Note. The refund total will be inclusive of any tax/fees.

You will also have the option to send a receipt to the customer, and decide whether to refund via original payment processor or offline/cash when not supported
or
apply as an account credit towards future purchases.



Once completed, click 'Process Refund'. Payment history will now show the partial refund:




NB. Only a subset of payment processors support partial refunds. Most only support refunding all of a payment, in which case a partial refund will be initiated via cash.

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