📝 Overview
Every Owner, Admin, Instructor, and Staff Member has their own staff account, which they can manage from My Account on the left-hand menu of the Business Dashboard.
This guide explains how to update your login details and profile, choose which notifications you receive, and, if you are an Instructor, manage your availability for Appointments.
👤 Account Details
The Account Details section holds your login details and the profile information customers see if you are an Instructor.
Go to My Account ➜ Account Details, where you can:
Update your email address
Change your password
Change your name
Add or update a profile picture
Add an Instructor description
💡 If you are also an Instructor, your name, profile picture, and Instructor description are shown to customers on the Customer Site and app.
⚠️ Double-check your new email address before saving. Once it has been changed, you may be asked to log in again using the new email address.
🔔 Notifications
Each staff account manages the email notifications it receives, such as customer signups, cancellations, and payment updates. The options you see depend on your staff permissions.
Go to My Account ➜ Notifications ➜ turn each notification on or off.
🆕 New:
A staff notification is now available for a customer's first failed payment attempt. It includes any upcoming registrations for that customer, so you can follow up before their next visit. This notification is only available to Owners, Admins, and Instructors with the revenue permission.
💡 For more on each notification, see the guide on updating your notification preferences here.
📆 Managing Your Appointment Availability
If you are an Instructor who is available for Appointments, you can manage your own availability schedules without any additional permissions.
Go to My Account ➜ Manage Appointment Availability to view and edit your schedules.
💡 For the full steps on setting hours, creating overrides, and blocking time, see how to manage an Instructor's availability schedules here.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
Why can't I see some notifications in my Notifications tab?
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Click the arrow to see the answer
The notifications available to you depend on your staff permissions. For example, the failed payment notification is only available to Owners, Admins, and Instructors with the revenue permission.
If you need access to a notification, ask your Owner or Admin to review your permissions.
Can an Owner or Admin change my notifications for me?
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Click the arrow to see the answer
Yes. Owners and Admins can update another Staff Member's notification settings from their staff profile.
💡 See how to edit a Staff Member's notification settings here.
Can an Admin manage an Instructor's availability instead?
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Click the arrow to see the answer
Yes. Availability can be managed by Owners and Admins or by the Instructors themselves. Both work with the same schedules, so changes made by either will apply.
💡 See whether an Instructor can manage their own availability here.
I changed my email address by mistake. What should I do?
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Click the arrow to see the answer
Log in with the new email address and change it back from My Account ➜ Account Details.
If you can no longer access the account, contact our Support team for help.
💡 See how to contact our Support team here.