If you're not receiving automated emails from TeamUp (about your class registrations, payment receipts, verification emails, waitlist notifications, password reset emails, etc.), there are some troubleshooting steps you could try before seeking support.

1. Check your notification settings
Log into your customer dashboard and go to My Account → Notifications, and ensure your email notifications are enabled.

2. Confirm your email address is correct
Double-check the spelling of the email address on your account. If there’s a typo, emails will not be delivered.

3. Check your spam or junk folder
Your email provider may be filtering emails from TeamUp. If you find them there, mark them as safe or add the sending address to your contacts/safe sender list.

4. Make sure your inbox isn’t full
If your mailbox has reached its storage limit, new emails may be rejected.

5. Try requesting the email again
For example, request another password reset or verification email to see if it comes through.

If you’ve checked all of the above and are still not receiving emails, please contact TeamUp Support and we’ll be happy to investigate further.

If you're having trouble logging in to your account, we'd first recommend you double-check your login credentials are correct, and try resetting your password.

If you're still having trouble logging into your account, please get in touch with our support team and we'll be happy to help.

If you're trying to log in, or perform any action in your account, and are encountering errors or your page is crashing, this may be a technical issue which we would need to look into, so please reach out to our support team and we'll get to the bottom of this for you.

If you're attempting to reach out to a business you're a customer of (either via email or phone) and haven't received a response, let us know and we'll also reach out to them on your behalf and ask them to get back to you.

If you'd like to cancel your account with a gym or studio, you will need to reach out to that business directly and request you be removed from their business, as TeamUp is not able to remove users from a business directly.

If you have a question about a payment, including whether it was successful, failed, pending, or visible on your account, please contact the business you attend classes directly. Each business manages its own payment processing and has access to their payment provider (such as Stripe) to review transaction details. They can confirm the status of a payment, investigate any discrepancies, and respond to you directly.

If there are any payment issues, for example, if a payment is not visible in their records, the business may need to contact their payment processor directly to investigate further.

For security and privacy reasons, TeamUp cannot contact the payment provider on their behalf.

If you are requesting a refund, you will need to reach out to the business directly. Refund decisions are made solely by the business according to their individual policies.

TeamUp does not have the authority to issue refunds or override a business’s refund policy.

If you would like to cancel your membership, you may be able to do this directly within your account (see here). If you’re unable to cancel it yourself, please contact the gym or studio directly for assistance.

Each business manages its own memberships, including cancellation policies, notice periods, and billing terms. TeamUp is not able to cancel or modify memberships on behalf of a business.

If you have a question or concern about a charge on your account, please contact the business you attend classes first. They can review the payment details and clarify the reason for the charge.

As the business manages its own billing and payment settings, TeamUp is unable to dispute or reverse charges on their behalf.

If your concern relates to a business’s policies, such as cancellation terms, booking windows, membership rules, or fees, please reach out to the business directly.

Each business sets its own policies, and TeamUp is not able to change or override them.

If your concern relates to a business’s policies, such as cancellation terms, booking windows, membership rules, or fees, please reach out to the business directly.

Each business sets its own policies, and TeamUp is not able to change or override them.

If you are unable to make a booking due to a restriction (for example, booking limits, eligibility rules, or blocked access), or if you have general questions about class availability, schedules, or spaces, you will need to contact the business you attend classes directly.

Booking rules, availability settings, and schedules are configured and managed by the business, and only they can clarify availability or grant exceptions.

If a business has closed or is planning to close its TeamUp account, any questions regarding ongoing memberships, payments, or services should be directed to the business itself.

TeamUp cannot make decisions on behalf of a business regarding account termination or the services they provide.

If you’re unable to pay using a specific payment method (for example, bank transfer or credit card) or you’re seeing changes to the available payment options, please contact the business you attend classes directly.

Payment methods and payment processor connections (such as Stripe) are managed entirely by the business.

If a payment method is no longer available, this is most likely due to changes made within the business’s payment setup. TeamUp cannot modify, reconnect, or disconnect a business’s payment processor or payment methods on a customer’s behalf.

If you need to update your personal details (such as your name, date of birth, contact information, or other information linked to your membership), please contact the business you attend classes directly. Each business manages its own customer records within TeamUp and is responsible for making changes to member profiles where required.

If you’re unsure whether you can update certain details yourself through your account, the business will be able to guide you. For privacy and security reasons, TeamUp Support cannot edit or override customer information on behalf of a business.

If you would like your personal data deleted from a gym or studio’s records, you will need to contact the business you attend classes directly. Each business acts as the data controller for the information they collect and manage within TeamUp, and they are responsible for handling data deletion requests in line with their legal and regulatory obligations.

TeamUp cannot delete or remove your data from a business’s account on their behalf. The business will be able to review your request, confirm what data can be deleted, and take the appropriate action in accordance with their data retention policies.

If you're attempting to reach out to a business you're a customer of (either via email or phone) and haven't received a response, let us know, and we'll also reach out to them on your behalf and ask them to respond to you.