📝 Overview
Family accounts let you add dependents, invite others as family managers, switch profiles for bookings, and buy memberships for family members. Where enabled, membership sharing lets one membership be used across the family group for eligible bookings.
💡 Family managers can manage bookings and memberships for dependents from the My Account area on the web, and family management is also supported in the New Members Booking App.
🆕 If you don't have a TeamUp account
If you haven't already created a TeamUp account please sign up as a customer with the fitness business you'd like to join, and when asked if you're signing up a child or other dependent select "Yes" and the steps that follow will guide you through setting up your family members:
👥 Adding Family Members
If you already have a TeamUp account, you can add family members so that you can manage their accounts, register them for classes, purchase memberships on their behalf, e.t.c.
Click here to learn how you can add a Family Member
Click here to learn how you can add a Family Member
To add family members, please follow these steps:
Go to My Account.
Scroll to the bottom and select Add a Child/Dependent.
Enter required details (name, DOB; your business may ask extra questions).
Save.
💡 The business you're adding these family members to may require you to complete forms or sign waivers during customer signup, and will need to be completed here.
👤 Adding Family Managers
If you already have a TeamUp account, you can add additional family managers so that they can manage family members along with you.
Click here to learn how you can add a Family Manager
Click here to learn how you can add a Family Manager
To add a family manager, please follow these steps:
Go to My Account.
Select Invite a family manager.
Enter first name, last name, and email.
Send the invite; they’ll receive email instructions.
(You can repeat to add multiple family managers)
⚠️ If your business runs children‑only classes, you might not see options to book or buy for yourself, only your child/children (or family members which meet the age requirements) will appear.
💡 You can repeat this process multiple times if you need to add more family members or family managers.
🧑💻 Managing your family
Once the accounts you need have been created, you will have the option to switch to these accounts when making bookings from the Schedule tab.
Click here to learn more about how you can manage your family using a web browser
Click here to learn more about how you can manage your family using a web browser
From the Schedule, use the profile picker to select who you’re booking for and complete the booking flow.
You can also choose who you’re buying a membership for under My Account ➔ Memberships.
Click here to learn more about how you can manage your family using the New TeamUp Member Booking App
Click here to learn more about how you can manage your family using the New TeamUp Member Booking App
If you'd like to also access your family members profiles and account info, simply tap on the drop-down menu at the top of the screen again, and select the family member you'd like to view.
Access and Edit Memberships
You can now view detailed information about your memberships and your family’s, with options to upgrade, cancel, change your payment method, check receipts, and track usage, all in one place.
To do so, tap on the drop-down menu at the top of the screen, and select the Memberships option.
🎟️ Memberships & sharing
Easily see how shared memberships appear in a customer’s account, how family managers can book classes for their dependents, and what changes when sharing is enabled or disabled, and if new family members are added after purchase, the shared membership must be manually updated to include them.
⚠️ A family manager can purchase a shareable membership and allow other profiles in the same family group to use it in order to register for events, however, the if this feature is available depends on the business and plan settings.
Book Classes
Click the arrow to view how a customer books using a shared membership
Click the arrow to view how a customer books using a shared membership
The family manager will follow these steps to book a class for a family member using a shared membership:
Navigate to "Schedule", then select any class covered by the membership and proceed to book.
On the booking screen, choose the family member you want to book into the class.
Under "Registration Options", select the shared membership.
It will be available as an option for any eligible family member, even if they didn’t purchase it themselves.
If sharing has been disabled, the membership will no longer appear for that family member during booking.
Click "Book Now" to confirm.
Repeat the steps to book additional family members into the same or other classes, using the same shared membership if allowed.
View Access
Click the arrow to view how a customer checks shared membership access
Click the arrow to view how a customer checks shared membership access
After logging in, navigate to My Account >> Memberships to view all active memberships on the account.
The shared membership will be clearly labeled, and the profiles of all family members who can use it will be listed on the right.
Update Access
Click the arrow to view how customers update shared membership access
Click the arrow to view how customers update shared membership access
If a new family member is added, follow these steps to give them access to shared memberships:
Navigate to "My Account" and click "Confirm" when the banner appears.
A confirmation message will follow—click "Confirm" again to complete the update.
💡 Family Managers can purchase memberships on behalf of family members. If you need any help with adding your saved payment details to other family members' memberships, please feel free to reach out to our support team here.