📝 Overview
Membership Sharing enables a family manager to purchase one membership and allow other family group members (e.g. children or dependents) to use it for booking classes.
Once a membership is marked as shareable, other profiles in the same family group can use it as a payment method for eligible bookings.
Shareable memberships can also be used to share access to On Demand Content. If the membership grants On Demand access, all members of the Family group can access that content from their own profiles.
This means only one membership is required for a family, no need to buy separate ones for each person.
🎥 Video Walkthrough
🛠️ Manage Shared Membership
Quickly enable sharing to allow a membership to be used across your family group. Then, easily book classes for family members and view who has access—all in just a few steps.
✅ Enable Feature
Click the arrow to learn how to enable or disable shared memberships
Click the arrow to learn how to enable or disable shared memberships
Navigate to Memberships in your business dashboard.
Select an existing membership or create a new one.
Tick the "Shareable" checkbox to enable it.
Disable the feature by unticking the same checkbox
Be sure to click "Save" when done
Book Customer Classes
Click the arrow to learn how to book customers using their shared membership
Click the arrow to learn how to book customers using their shared membership
Navigate to "Calendar", then select any class covered by the shared membership and proceed to book.
On the booking screen, search the name of the family member you want to book into the class.
Under "Registration options", select the shared membership.
It will be available as an option for any eligible family member, even if they didn't purchase it themselves.
If sharing has been disabled, the membership will no longer appear for that family member during booking.
Click "Register with membership" to confirm.
Repeat the steps to book additional family members into the same or other classes, using the same shared membership if allowed.
🔍 View Access
Click the arrow to learn how to view linked members for a shared membership
Click the arrow to learn how to view linked members for a shared membership
Navigate to the shared membership and click on the Members tab.
A list of customers who have purchased the membership will appear. Click the family name to view which members have access.
The family profile will open, showing all linked members who are eligible to use the shared membership when booking classes.
🧑💻 Customer Experience
Easily see how shared memberships appear in a customer's account, how family managers can book classes for their dependents, and what changes when sharing is enabled or disabled, and if new family members are added after purchase, the shared membership must be manually updated to include them.
✏️ Book Classes
Click the arrow to view how a customer books using a shared membership
Click the arrow to view how a customer books using a shared membership
The family manager will follow these steps to book a class for a family member using a shared membership:
Navigate to "Schedule", then select any class covered by the membership and proceed to book.
On the booking screen, choose the family member you want to book into the class.
Under "Registration Options", select the shared membership.
It will be available as an option for any eligible family member, even if they didn't purchase it themselves.
If sharing has been disabled, the membership will no longer appear for that family member during booking.
Click "Book Now" to confirm.
Repeat the steps to book additional family members into the same or other classes, using the same shared membership if allowed.
🔍 View Access
Click the arrow to view how a customer checks shared membership access.
Click the arrow to view how a customer checks shared membership access.
After logging in, navigate to My Account >> Memberships to view all active memberships on the account.
The shared membership will be clearly labeled, and the profiles of all family members who can use it will be listed on the right.
📣 Update Access
Click the arrow to view how customers update shared membership access.
Click the arrow to view how customers update shared membership access.
If a new family member is added, follow these steps to give them access to shared memberships:
Navigate to "My Account" and click "Confirm" when the banner appears.
A confirmation message will follow—click "Confirm" again to complete the update.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can Membership Sharing be used for On Demand Content?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. If a Shareable membership grants access to On Demand Content, all members of the Family group can access that On Demand content from their own profiles.
Can sharing be turned on or off later?
Click the arrow to see the answer
Click the arrow to see the answer
Yes. Sharing is controlled by the Shareable checkbox on the membership, which can be ticked or unticked at any time. If sharing is turned off, the membership will no longer appear as a registration option for other family members.
If a new family member is added after the membership is purchased, will they automatically have access?
Click the arrow to see the answer
Click the arrow to see the answer
No. New family members added after a Shareable membership has been purchased need to be manually added to the membership. The family manager will see a banner on their My Account page prompting them to confirm and update access.
How can I see which family members are linked to a Shareable membership?
Click the arrow to see the answer
Click the arrow to see the answer
From the business side, navigate to the Shareable membership and click the Members tab. A list of customers who have purchased the membership will appear. Click the family name to view which members have access.